Outlook 2003 Crash when printing from message view

adamc1017 used Ask the Experts™
Hi All,

I have a problem :)

When I try to print from outlook 2003 in the message view (after you double click on the mail) Outlook crashes.  I have tried multiple printers and it fails right away.  If I print from the preview mode I can print no problem.

All I have to do is go to File --> Print.  I do not need to hit print or touch anything on the screen and I get the "Microsoft Outlook has encoutered a problem and needs to close" window.

How can I fix this??

I have all updates insalled, my pst file is less than 250 MB.


I am attaching some screen shots.   Error files I could find in the temp directory.

THis may have something to do with the fact that I uninstalled/reinstalled SP3 on the machine?? I am running XP Home SP3 now.
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Do you have more than 1 printer installed ( I guess yes if you tried multiple printers).  Try to set a different printer to be the default printer (In the printers applet choose another printer, right click and choose set as default printer) and try it again.


Hi chakko, you are correct I do have multiple printers and have set a different printer as the default, but still have the issue....
maybe try this:
Also, I found people recommending to reinstall or upgrade their Internet Explorer as a possible solution to the same/similar problem.


Should have guessed this!  Worked great!

It could also possible be the OutlPrnt file that has gone corrupt.
See here for more:


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