Laptop screen

mcrmg used Ask the Experts™

I have a question for a laptop in my office, this laptop is not under domain, after user logs in, instead of seeing the deasktop, the screen went black....any ideas?  thx
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Pete LongTechnical Consultant

Hello mcrmg,

1. Pres Ctrl+Alt+Delete
2. On the Task Manager (Applications Tab) Click New Task
3. In the run box that presents itself type the following %SystemRoot%\System32\restore\rstrui.exe
4. This will launch The Windows restore system pick a date (shown in BOLD) when the system was working and click next.
5. Your system will restore then reboot.

Fixed mine anyway :)


had you try system restore?
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Can you try to log in with a different user account?
Have you tried to log in Safe Mode, and ran msconfig (Start --- Run -- msconfig) to check for any suspicious startup entries?
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Only after login? Does an external monitor hooked to the VGA port behave any differently?


I am sorry, it is a vista, not xp....when I use Ctrl+Alt+Delete , no task manager like xp..thx


only have

lock this computer
switch user
log off
change a password
Task manager  (not here)

this is a vista home basic..thx

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