BlackBerry BES anyone?

mrosier
mrosier used Ask the Experts™
on
Hi Folks!
I have a user who has a BlackBerry Bold. I have people using Windows Mobile which of course uses ActiveSync and they get their mail on their handhel devices just fine this way. Has anyone ever gone through the initial setup for a BB to receive Exchange 2003 mail from their E2K server? I have heard it is very complicated and wanted to know if anyone could provide a step by step guide to do that? Thanks folks!!!
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Alan HardistyCo-Owner
Top Expert 2011

Commented:
Are you planning on installing BES (BlackBerry Enterprise Server) on your server for just one user, or setup BIS (BlackBerry Internet Service) so that the mail can be collected via https://mail.yourdomainname.com/exchange.
The BES route involves installing software (as far as I am aware) but the BIS route does not.

Author

Commented:
BIS then! Yeah I have just one user and I have not done this before and don't really know what to do since this is my first dip in the BB waters. Is there a guide somewhere?
Alan HardistyCo-Owner
Top Expert 2011

Commented:
BIS is setup via your Airtime Provider.  Very simple - ask them for the URL to their website, create a BIS account and setup an email account using the Web Access option.  Enter the relevant details (really simple to work out) and then it should say the account it setup.
As long as OWA works for you - this is your easiest route.
Setting up BES on a server is lots more complicated and for one user just seems a little overkill.  If you plan to roll out to lots of users, then it might make more sense.
If you get stuck - just let me know.
This link should help you:
http://www.blackberryforums.com.au/forums/blackberry-web-client-support/560-integrate-microsoft-outlook-web-access-email-account-bis-account.html 
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Author

Commented:
Ok great! Yes we make full use of OWA here as well. I will either give this a try today or next week since my user will be traveling. But just hold tight and I will return with feedback on the process. Thanks so much!
Alan HardistyCo-Owner
Top Expert 2011

Commented:
No problems - You can setup the account for the user without his Blackberry - then he will be surprised when his mail start to arrive!

Author

Commented:
awesome, I will try and do it then while he is out and get it setup. Just to be sure, I want to contact his service provider to ask about the BIS or BB directly?
Co-Owner
Top Expert 2011
Commented:
Yes - the Airtime provider will be the key to the solution.  Ask them to set him up for BIS (if you have permissions) and then get the URL for their website and set him / her up.

Author

Commented:
great, I will try this and get back to you with any roadblocks
Alan HardistyCo-Owner
Top Expert 2011

Commented:
No problems.  I'll be lurking!

Commented:
BIS works for emails only, you can't sync your calendar and contacts over the air. You need to connect the phone to your computer for that. Also, if you want to be in control by defining policies for the BB you need to install a server.

For just one user you could look at BPS (Blackberry Professional Software). That's a lighter version of BES and easier to install (and it doesn't need a dedicated server but can be installed on your exchange machine). It's free for one user.

http://na.blackberry.com/eng/services/professional/

There are installation videos at http://na.blackberry.com/eng/services/professional/toolkit.jsp

Author

Commented:
excellent, that was a LOT easier than I thought this whole process was going to be. Thanks a bunch!!

Author

Commented:
There was a more thoroughly detailed solution, but the information in this solution post was all that was needed to do this.

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