Problem with Outlook 2003

tblinc
tblinc used Ask the Experts™
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Greetings,

A customer of mine have 2 Computers. Both computers have the same email address. On computer#1, they have hard time to receive emails from people. Though, on computer#2, all emails are received without any problem.

After a couple of test I figured that, when computer#1 is doing a "send-receive" before computer#2, computer#1 receive all emails without any problem and computer#2 as well...

So long story short :

Computer#1 don't receive any emails when Computer#2 is clicking on "send-receive" but Computer#1 receive all emails when he's doing the "send-receive" before Computer#2

Any idea ?

Thanks.

My question is : Do you have any idea why it's doing such a thing ?

Thanks.
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Are these computers setup with an Exchange server or are you using POP3?
Also, if you're using Exchange; which version and SP level?

Author

Commented:
Using a pop3 server from a popular ISP, no exchange server. I thought at first sight that it was because of the firewall, I desactivated it, still dosent work.
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IF this is POP3 mail, did you enable the settings to leave a copy of the mail on the server? This option can be found in the email account settings --> more options --> Advanced settings tab.

Author

Commented:
This is something that I didn't remember. I didn't work with pop3 since a while... You're probably right. I'll take a look and get back to you ASAP, thanks a lot Kenny ;)
If the accounts are set up using POP3 it's normal: POP3 receives the emails and removes them from the mailserver if not instructed to leave them behind.
In Outlook 2003 you can instruct the client to leave the mails on the server for a certain period. You can find this under Extra > Accounts > Edit the POP3 mailbox and go to 'Advanced'. Second or third tab should give you the option of 'leave mails behind on server' and then the option to choose a period.
This will allow both computers to fetch the mails from the same POP3.

Author

Commented:
Thanks !

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