All Programs is empty for users using RDC or Citrix

grbceu2010
grbceu2010 used Ask the Experts™
on
Hello All,

I am having an issue with users not seeing any icons in "All Programs" when they are connected using ethere Citirx or Remote Desktop.

I think that the issue is probabuly with there Terminal Services profiles but I am not very experanced in this area.

I have noticed that the Citrix servers have many profile folders for some of the users e.g.

user1
user1.domain
user1.domain.001
user1.domain.002
user1.domain.003

However I dont think that this is the issue here as these folders data back a while, and the issue only started today.

If some one could point me in the right direction that would be great.
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Top Expert 2008
Commented:
Well the profile is definitely something you should fix as that could be causing some of the issues.  When a user creates a new profile it is usually because the old profile is corrupt so it creates a new one each time a user logs in.  This could be because you are using roaming profiles across your domain and on your citrix servers.  It could be because of a number of other issues as well.  Citrix users should have their own group policy as they will often need different permissions than normal domain users (even if they are the same users).

Proper way to set up a TS/Citrix group policy would be here:  http://www.virtualizationadmin.com/articles-tutorials/terminal-services/general/managing-terminal-services-group-policy.html

My guess is some policy or permission is not allowing the All Programs to show up.  Check your group policies in the User Configuration / Administrative Templates / Start Menu and Taskbar folder and check your settings in there.

For a good site from one of our members here on helping with citrix check here:  http://carlwebster.com/blogs/

Author

Commented:
Many thanks will check your suggestions and let you know how I get on

Commented:
Best practice is creating a loopback group policy with merge so the domain policies are also in use. In that policy specify the location for the terminal server profiles so the users get different profiles when loging on to a sbc environment.

If you have no programs at all check if the startmenu is redirected, if so check the permissions on the share where the startmenu is located.

Author

Commented:
Turns out the issue was specific to our GP pointing to a server that had been turned off.

This server was no longer in use but had the share for the users Start Menu settings.

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