Unable to open Excel documents using Excel 2007 on Windows Vista Enterprise

rcaaron78
rcaaron78 used Ask the Experts™
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Below is the error the user is receiving:

Faulting application EXCEL.EXE, version 12.0.6514.5000, time stamp 0x4a89db07, faulting module kernel32.dll, version 6.0.6002.18005, time stamp 0x49e037dd, exception code 0xe06d7363, fault offset 0x0003fbae, process id 0x1a4, application start time 0x01caa35364168087.

He alone is receiving this error.  I have no trouble opening the same documents under my profile.

Any advice you can give would be appreciated.

V/r,

Richard
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uE

Commented:
in word or excel goto start (MSbutton) /word options/ resources / diagnose / continue
this might fix the problem

ue

Author

Commented:
Thank you uE, for your post.  Unfortunately, your suggestion did not work.
Found answer to my problem.  Excel not opeining was due to the user profile being corrupt.  The following website addressed this issue: http://blog.tiensivu.com/aaron/archives/932-Dealing-with-corrupt-user-profiles-in-Vista-and-saving-the-contents.html.  Closing question.

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