Server won't boot after power outage

pmckenna11
pmckenna11 used Ask the Experts™
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I got a call regarding a server that won't boot. Apparently it went down during a power outage and when they try to boot now they are getting some kind of a "disk not found" error. I have few details at this point but it apparently is SBS2003 and is running on some unknown type of RAID array.
I recall a very recent thread discussing a similar non-booting server. In the thread there was mention of a RAID repair tool. I can't seem to find the thread now. I would like to review the post and/or get some general suggestions on how I might best approach this problem before making a trip out there. If you would like to point me to the thread or make some general suggestions I would appreciate it.
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With power incident, the last thing to try is destructive diagnostic of the primary drives.

You should start with the idiot basics (is it plugged in?) and work your way to the worst-case scenario where the RAID array is damaged.

It could be something as simple as a lost BIOS configuration that gives the boot order.

If travel to the remote site is cost-prohibitive, consider sending a KVM over IP device to the site via FedEx or other carrier.  You can watch the entire boot-up process, including interacting with BIOS configuration on the motherboard and RAID controller.

On your side, invest some money in screen capture software where you can record video on the remote window.  You'll be able to scroll back-and-forth through the video capture to see what's happening, instead of repeatedly re-booting the machine.

TechSmith's SnagIt is around $50 for a single copy, and also has a free trial for 30 days.

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