Send/Receive Error 0x8004060c : Outlook 2003

mgross333
mgross333 used Ask the Experts™
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I fix PCs for a living; this is for my customer.

Customer gets Error 0x8004060c whenever she opens Outlook 2003 and clicks Send/Receive. She has 3 emails in the Outbox.

PLEASE NOTE THIS IS OUTLOOK 2003 !!! The usual solution to this error is that the Outook (any version previous to 2003) PST file exceeded 2 GB in size and so on and so on.

There is NO such 2GB PST file size limit in Outlook 2003.

What is the solution to my customers's problem?

NOTE: I am 100% certain she has Outlook 2003 installed on Windows XP Home SP2. I am also certain that she has good internet access when she gets this error (ie the IE browser works).

Also she has called her e-mail service provider (Verizon) and they say their size limit for her account on their email server is only 5 % used SO THAT IS NOT THE PROBLEM.

Regards,
  Mike.
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What is the size of the PST?

Author

Commented:
gbarrientos and other EE experts,

The size of the Outlook.pst file is 1.81 GB  .

Regards,
  Mike
Was this by any chance an upgrade from Office XP?
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It could be that the PST version older. Please double check the PST version:
http://reliableanswers.com/pc/pst_file_version.asp

Author

Commented:
gbarrientos:

Regarding
> Was this by any chance an upgrade from Office XP?

Laptop was bought at Staples in Oct. 2005.
Then COMFUSION. Customer says oriiginal (came with PC) time limited Office version was replaced by a service pro because Outlook stopped working. She had used Outlook well beyond two months: i.,e that is IMPOSSIBLE as the time limited version of Office that comes with PCs expires in 2 months

Replaced = New version (upgrade or full version) ???

ALL OF THIS UNCERTAINTY DOES NOT MATTER  !! BECAUSE IN Oct. 2005 the Office that came with PCs was obviously Office 2003 and whether it was upgraded or replaced by a full install SHOULD not matter as the final version (current version) is Office and Outlook 2003.

i.e as it was Outlook 2003 from start to finish (based on the date of purchase) the 2 GB PST file size limit can not apply. ALSO THE CURRENT SIZE IS 1.81 GB.

Now I recognize that MAYBE the customer REACHED 2 GB and deleted a lot of emails to get it to 1.81 GB WHICH MAY NOT SOLVE THE PROBLEM. But that 2 GB problem does not exist for Outlook 2003.

Regards,
  Mike Gross

It is possible to create a legacy PST file in Outlook 2003 or 2007 for that matter. In which case the 2GB limit will then apply to the legacy PST. Please check version of PST:
http://reliableanswers.com/pc/pst_file_version.asp

Author

Commented:
gbarrientos and other EE experts

Regarding

It could be that the PST version older. Please double check the PST version:
http://reliableanswers.com/pc/pst_file_version.asp
 --------------------------------

I do not understand. That link provides NO solution to my problem. It tells me how to determine the version of the PST file.

HOWEVER, I contend that if Outlook 2003 is currently running, then the PST file version MUST be 2003 SO THERE IS NO REASON TO CHECK THE VERSION PER THE INSTRUCTIONS AT THE LINK.

In fact, Outlook 2003 will not work with an earlier version PST file. The older PST file MUST be imported into Outlook 2003, creating a 2003 version PST file.

IF YOU DISAGREE, PLEASE EXPLAIN.

Regards,
  Mike

Outlook 2003 can open both versions of PST Legacy (which has 2GB Limit) and New PST (about 20GB limit)

Outlook 2003 can also create both legacy and new PST.
Double checking the PST version takes one second...it wont hurt anything

Author

Commented:
gbarrientos:

Regarding > Double checking the PST version takes one second...it wont hurt anything

It does not take a second WHEN I AM NOT ONSITE. And I am expected to have a solution by the time I arrive. Customer is not answering the phone now.

LOOK, WHAT IS THE CHANCE THAT A PC BOUGHT AT STAPLES IN OCT. 2005 DOES NOT HAVE OUTLOOK 2003 ON IT ?? ABOUT ZERO, RIGHT.

Also the current PST file size is 90% OF 2 GB.

Does any EE expert have a solution for a PC with Outlook 2003 on the PC (upgraded or replaced) by Outlook 2003 on it . Under these circumstances the PST file version must be 2003 UNLESS A PREVIOUS PST FILE WAS USED WITH OFFICE 2003.

OR ARE YOU SAYING THAT THE ERROR CODE IS ***IMPOSSIBLE** IF THE PST FILE VERSION IS 2003 AND THE SIZE IS 1.81 GB . IS THAT WHAT YOU ARE SAYING ?? IF YOU CLAIM THAT, THEN YOU MUST REPLY HERE THAT YOU ARE 100% SURE OF THAT STATEMENT (OR VERY CLOSE).

Regards-Mike

Legacy PST are know to stop working after 1.8gb.

"LOOK, WHAT IS THE CHANCE THAT A PC BOUGHT AT STAPLES IN OCT. 2005 DOES NOT HAVE OUTLOOK 2003 ON IT ?? ABOUT ZERO, RIGHT."
----I don't care if the computer was purchased yesterday, it is still possible to create a legacy PST on Office 2007. I myself have run into the problem of selecting the wrong option.

OR ARE YOU SAYING THAT THE ERROR CODE IS ***IMPOSSIBLE** IF THE PST FILE VERSION IS 2003 AND THE SIZE IS 1.81 GB . IS THAT WHAT YOU ARE SAYING ?? IF YOU CLAIM THAT, THEN YOU MUST REPLY HERE THAT YOU ARE 100% SURE OF THAT STATEMENT (OR VERY CLOSE).
----I'm saying is that the file version of the PST is where i would look first. If that turns out to be fine, then the second step would be to create a new PST and temporarily set it as the default PST. This will allow you to send and receive emails again. This of course will also tell you if there is a corruption in your current PST.  

Author

Commented:
gbarrientos:

Regarding

> it is still possible to create a legacy PST on Office 2007. I myself have run into the problem of selecting the wrong option

I do not know what you are talking about. I have installed Office 2003 and also Outlook on PCs HUNDREDS OF TIMES.  When you start Outlook for the first time THERE IS NO OPTION PRESENTED TO CREATE A LEGACY PST FILE. If such an option exists THE USER WOULD HAVE TO GO OUT OF THERE WAY TO SELECT THAT AND WHAT IS THE CHANCE OF THAT ???

Also you have not answered my question: Can that error code occur with a 2003 format PST file? THAT ANSWER WOULD MOVE THIS QUESTION FORWARD WITH NO MORE INFO PROVIDED BY ME. AND DID I MENTION THE CUSTOMER IS NOT ANSWERING THE PHONE SO I CAN NOT FIND THE PST FILE VERSION BEFORE I ARRIVE ONSITE.

Regarding the rest of your last post, "corruption in your PST" is not the error code. It is "size of message store exceeded". Corruption in a PST can occur for many reasons. But that specific error is not generic, it is very specific.

IE suppose I run you test (use new PST) and I CAN send/receive ? SO what ?? , I need to get the current PST to work as it has all the emails, etc in it.

ARE YOU SAYING THAT AT THAT POINT, I COULD IMPORT THE BAD PST FILE INTO THE NEWLY CREATED 2003 FORMAT PST FILE AND THE ERROR WOULD DISAPPEAR?

I.E what is the solution if the test you propose works (Send/Receive works with new PST file)?

Mike

Author

Commented:
gbarrientos and other EE experts

Customer runs test and PST file format is (97-2002). HOW THIS HAPPENED IS VERY DIFFICULT TO UNDERSTAND (SEE MY POST ABOVE AND NOTE I have installed Office 2003 and started Outlook HUNDREDS OF TIMES and never seen an option to create a 97-2002 (Legacy) PST file format.)

I IMMEDIATELY asked the customer whether emails and contacts from an earlier version of Outlook were "moved" into Outlook on the new PC shortly after purchase. (i.e maybe Outlook 2003 was pointed toward the earlier PST file (rather than what MS recommends: Import earlier PST into an empty 2003 PST file). SHE SAID ABSOLUTELY NOT !!! There were no emails brought in from before.

SUMMARY: gbarrientos WAS RIGHT, THE PST FILE IS AN EARLIER FORMAT (which means that someone screwed up here, either the installer of Office for the new PC or the tech who reinstalled it later.)  UNLIKELY BUT WE NOW KNOW IT IS TRUE.

SO WHAT IS THE SOLUTION? Import the 97-2002 PST file into a new Outlook.pst 2003 format file ?

The following paragraph is ONLY for EE experts familiar with AOR: At this point I want to mention Advanced Outlook Repair (from Datanumen, a Hong Kong company) which I have used to fix this kind of problem in the past (but that was for Outlook 2000 using 2000 format PST file, the output of AOR is used going forward with Outlook 2000). However, AOR takes a long long time to run on a 1.81 GB pst file (I speak from experience here). And DO I THEN IMPORT THE AOR PST FILE OUTPUT INTO THE EMPTY 2003 FORMAT PST FILE.

Or would just importing it to begin with (do not use AOR) fix the problem?

Regards,
  Mike

The solution is to create a new PST then use the import function to import the old pst to the new PST. It will take some time depending on the speed of computer, of course. But all should be fine once the import is complete and the new PST set as the default pst.
If you really want to use AOR:
http://www.datanumen.com/aor/convert-ansi-to-unicode.htm

But i recommend the MS office way...done it many times, worked every time.

Author

Commented:
gbarrientos:

Thanks for your latest replies. (Note: I had already found and printed out the datanumen link before I saw your latest posts.

I already own AOR and can use it at no cost BTW.

I have just sent an email to Datanumen support asking which approach is better. Based on previous emails from them I AM 99.99% CERTAIN THEY WILL SAY TO USE AOR. The entire point of charging $250 for AOR is that is works better than MS approaches.  

However, I am generalizing here. The particular MS approach you suggest here might work. But if we had Outlook 2000 installed and wanted to keep using Outlook 2000, THEN AOR IS MUCH BETTER THAN THE MS FIX PST CORRUPTION TOOL. As then we do not have the "remove" corruption capabilities of importing into Outook 2003 from an earlier format PST file.

I will wait to see what Datanumen says.

THANKS FOR YOUR HELP.

Regards,
  Mike
For corruptions third party might work better...As for this case, both procedures use the API's that come with Outlook to do the actual conversion (which is the reason why they require you to have Outlook 2003 installed.)  Either way the end result will be the same and almost certain that will take the same amount of time.

Author

Commented:
gbarrientos:

Both approaches will do the conversion but I am fairly sure that

(1) Import only will not import the corrupt emails (per a phone call I had with MS tech support a while back) THUS some of the emails in the bad pst will not appear in the imported pst.

(2) AOR will convert AND ATTEMPT TO FIX THE CORRUPT EMAILS.  And in practice it fixes most of them OR creates folders for partially fixed ones (subject and no text, text but sender email address is missing, etc.)

I am still waiting for AOR to reply; it is 4:20 AM in Hong Kong right now.

Mike

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