Unable to install Polycom PVX software
I cannot install this software on my laptop and I am not understanding why? I have admin rights and can install programs. When the Polycom PVX installer gets right to the end it gives me the error below, and then removes the desktop shortcut it had created only moments before.... any thoughts? Using Windows XP and I have tried to run the installer 2-3 times and the same thing has happened each time.
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ASKER
I am not sure what you mean by "in CMD" You mean enter cmd in start > run? How do you browse?
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ASKER
worked it out...thanks for the help...
If you need any help with the PVX software let me know as I work on the software every day
If you don't know where the log file is created run installation manually in CMD:
<installer file name.EXE> /f2PolyComPVX_Log.log
note: no space between /f2 and PolyComPVX_Log.log
If Log file is still not created, find the MSI file which install this application, easiest way is to do a search on the folder.
If you only have 1 setup.exe file, no MSI try the following:
Open My Computer. go to %temp%
Delete all the files that you can from the temporary directory
Launch setup.exe
Wait until you get first InstallShiled Wizard screen simular to the one you posted., don't Cancel or Press Next
Browse to the %temp% again, see if you can find the MSI file
Copy the MSI file and any other new files to a directory of your choice
Cancel the Install Shield Wizard that is running
In CMD, browse to the new location of MSI, type the following command:
msiexec /i <name of the MSI> /l*v PolycomPVX_Log.log
When the setup failes again, view PolycomPVX_Log.log for clues why it failed.
Maybe even post it here for review.