asked on

Outlook cannot access exchange account after migration

After "successfully" migrating from SBS 2003 to SBS 2008, Outlook 2007 clients cannot access their mailbox. Users are prompted repeatedly for domain user name and password.

Users can log into the domain
Users can access shares on server
Users CAN send mail via their exchange account.
Incoming mail is properly routed to the mailboxes.

But every time a user tries to access their mailbox on exchange, nothing is refreshed.

I've tried recreating the local profile, no luck.
I've tried with a new account, post-migration, same results.

ASKER CERTIFIED SOLUTION

Rob Williams

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SOLUTION

Shivtek

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olivejar

ASKER

I'm not so sure this is my problem, but I'll certainly give them a shot. Many in the provided links mention "things work just fine except for the repeated nagging to login." We're not working fine over here.

While it appears that the Exchange Server itself is A-ok, and is receiving mail from the outside, internal users are still seeing their cached mailboxes from when the migration was done. Even in creating a new, virgin user on the server, while the account data shows there is 1,2,3,4 items in their mail store, the users inbox in Outlook is still empty.

I'll give these a try though and see that comes.

Rob Williams

You may bee right that does sound quite different.

utopianabhi

Check the permissions on Exchange related Virtual Directories in IIS.
Refer:
http://msexchangeteam.com/archive/2008/02/01/447989.aspx

olivejar

ASKER

Don't have a solid solution yet, but progress has been made.

So far a combination of disabling cached mode and installing all the latest patches on both server and workstations has helped a bit. Everyone can finally access their inbox in "real time."

Still getting constantly bugged to log into "remote.domain.com" which was something the Migration Wizard made on it's own. I know where that came from, just need to track down how to change that.

Satya Pathak

Please find IIS authentication type and the SSL requirement for Exchange 2007.

Exchange 2007

1) Autodiscover: Basic and Integrated authentication SSL Optional
2) EWS : Integrated authentication SSL Optional
3) Exadmin : Basic and Integrated authentication NO SSL
4) Exchange : Basic and Integrated authentication SSL Optional
5) Exchweb : Basic and Integrated authentication NO SSL
6) Microsoft-Server-ActiveSync: Basic authentication SSL Optional
7) OAB : Integrated authentication SSL Optional
8) OWA : Basic authentication SSL Optional
9) Public : Basic and Integrated authentication SSL Optional
After that restart IIS and check it.

Rob Williams

"remote.domain.com" is the default connection used by SBS 2008 for access Exchange, RWW, OWA, the self signed certificate, and more. Should you need to change it you can do so by running the "set up my internet address wizard" under Windows SBS console | Network | Connectivity. When doing so on the "Store your domain name information" page click advanced settings and you can change it from the default "remote".

utopianabhi

In addition to authentication defaults, "Default Web Site"/"SBS Web Applications" should have anonymous access and no other auth mechanisms.

olivejar

ASKER

seems a combination of turning off Cache Mode (weird!!!,) updated server and workstations alike, and enabling that Kernal Mode did the trick.

Still need to play around with that Cache Mode not working, but this is good so far.

thank you

Rob Williams

Thanks olivejar.
Cheers!
--Rob