Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Troubleshooting
Research
Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

Greyed out CRM menu and missing CRM tool bar when using MS dynamics CRM Outlook client

Avatar of SoftDesignServices
SoftDesignServicesFlag for United Kingdom of Great Britain and Northern Ireland asked on
Microsoft Dynamics
8 Comments1 Solution5188 ViewsLast Modified:
I have set up a new role from scratch with limitted premissions in MS dynamics 4.0.

I assign the role to a user they cant connect to the Dynamics (The CRM menu is greyed out and when you click on any of the CRM folders in the left pane you get the following message "This folder cannot be opened until Microsoft dynamics CRM for outlook is enabled".

The user is not assigned to any other role.

If I assign the user to any one of the pre defined roles I get the  normal expected behavior.

Which permission is my custom defined role missing ?
ASKER CERTIFIED SOLUTION
Avatar of SoftDesignServices
SoftDesignServicesFlag of United Kingdom of Great Britain and Northern Ireland image

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Commented:
This problem has been solved!
Unlock 1 Answer and 8 Comments.
See Answers