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troubleshooting Question

Greyed out CRM menu and missing CRM tool bar when using MS dynamics CRM Outlook client

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SoftDesignServicesFlag for United Kingdom of Great Britain and Northern Ireland asked on
Microsoft Dynamics
8 Comments1 Solution5188 ViewsLast Modified:
I have set up a new role from scratch with limitted premissions in MS dynamics 4.0.

I assign the role to a user they cant connect to the Dynamics (The CRM menu is greyed out and when you click on any of the CRM folders in the left pane you get the following message "This folder cannot be opened until Microsoft dynamics CRM for outlook is enabled".

The user is not assigned to any other role.

If I assign the user to any one of the pre defined roles I get the  normal expected behavior.

Which permission is my custom defined role missing ?
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SoftDesignServicesFlag of United Kingdom of Great Britain and Northern Ireland image

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