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nixIT77
 asked on

delete exchange calendar events from exchange server

Hello all,

I am taking over the mail admin duties here, and one of the employees can't delete one of her calendar events (Outlook 2002) from the Exchange 2003 server.

Is there a way I can delete this from the Exchange System Manager on the server?  I'm new to administering exchange so any help is appreciated.

ExchangeWindows Server 2003

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nixIT77

8/22/2022 - Mon
Paul MacDonald

It's odd the user can't delete items on her own calendar.  In Outlook, View -> Folder List, then right-click on the user's calendar and see if permissions are set for anyone other than 'Default' and 'Anonymous'.  If the user herself has restricted access to her own calendar, you can change the setttings there.
Shivkumar Sharma

To add to the above post

Run the command outlook /cleanfreebusy and outlook /updatefreebusy with outlook closed and check the permissions as mentioned above and try deleting it.

You may also refer

http://searchexchange.techtarget.com/tip/0,289483,sid43_gci1243815,00.html
nixIT77

ASKER
I tried both of these today, and it did not help.  I logged into OWA as her, and noticed the event is not listed in the online calendar, the event is listed only in Outlook.

any ideas?
Your help has saved me hundreds of hours of internet surfing.
fblack61
Paul MacDonald

Logged in as her, if you add an event via OWA, can you delete that event?  If you add another event, does it show up in Outlook?
nixIT77

ASKER
Paul,

Yes, logged in as her, I can add/edit/delete events in her calendar via OWA.

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Paul MacDonald

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Shivkumar Sharma

To add If you cannot move the database to another store then fix the logical errors on the public folder database by runiing the below command

isinteg -s "Server Name" -fix -test alltests

But please remember that the above command runs at a speed of 10-12 GB per hour and if your database is of suppose 10 GB then it will require one hour of downtime.
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nixIT77

ASKER
Thanx.  I will be trying these today, but hold off on the isinteg command.

It may be a moot point since we will be migrating mail server in the next 2 weeks.  Though I would like to figure out whats wrong.

I will report back later today if the above works.
nixIT77

ASKER
Since this issue isn't an urgent matter to the end user, mainly a "pet peeve", it wasn't a dire need to take care of it.  I feel a rebuild of the Outlook profile will take care of it.
nixIT77

ASKER
just to follow up some more.

Ran the /cleanreminders and /updatefreebusy, no luck, that event is still in her calendar.

Since this is Outlook 2002, there are not OST files on her drive, I checked.  She has 1 PST file, removed that file, quit Outlook, restarted and same thing.

I deleted her outlook profile, and set it back up, no dice, that event is still there.  

The event is NOT listed in OWA and it's also not listed when I set her up on a different machine.

I know I already assigned the points, especially when she first said it's no big deal, but now she wants it to go away.  uggg..

Any idea what it could be?

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William Peck
Paul MacDonald

I stand by my suggestion.  It isn't difficult - you don't have to take down the server and the user is only without her mailbox for the time it takes to move it from one store to the other.  You can move it right back, too.
nixIT77

ASKER
I will have to try that, though I have NO clue how to perform that operation.  could you point me to a guide on how to do that?

Paul MacDonald

In Exchange System Manager:
  1. Expand Administrative Groups and keep expanding the treeview until you expand your server
  2. Under your server, expand your storage group
  3. Right-click on the storage group and select New -> Mailbox Store...
  4. Give the mailstore a name - the rest is largely incidental since you only plan on keeping the mailstore for a few minutes.  When you click okay, the new mailstore will show up under the storage group.  You may need to wait a few minutes for the presence of the new mailstore to percolate through Active Directory before you can move the user's mailbox.
  5. Expand the mailstore where the user's mailbox is kept.  (If you have more than one mailstore or have a large number of users, you can simply go to the user's account in Active Directory Users and Computers and still accomplish the same thing)
  6. Right-click on the user and select Exchange Tasks...
  7. When the wizard starts, choose Move Mailbox, then click Next
  8. Select the mailstore you just created as the destination (the bottommost selection), then click Next
  9. Finish the wizard.  The wizard will tell you if the process was successful or not.  If not, select the Detailed Report checkbox and we'll try to figure out what happened.
  10. Once the user's mailbox is moved, have the user close and re-open Outlook to see if the problem persists.  (We'll see if we can get an admin to refund your points if the problem hasn't gone away)
  11. Repeat the move (step 6 and 7) to put the user's mailbox back in the original mailstore.
  12. Again have the user close and open Outlook to make sure everything is okay
  13. Right-click on the now-empty, temporary mailstore and delete it.  Please, please, please make sure you delete the proper mailstore!
Good luck!
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nixIT77

ASKER
Before I would attempt store creation, I found this information:

http://www.techsupportforum.com/microsoft-support/microsoft-office-support/32206-ms-outlook-cannot-turn-off-reminder.html

I ran the MFCMAPI and BAM, the event is now history.

Thank you all for your help with troubleshooting this.