Avatar of cjsling
cjsling
 asked on

Emails appear in INBOX even though user filed them in other folder

Emails appear in INBOX even though user filed them in other folder.

Lotus Notes v6.5
The following has already been completed:
Reinstalled Lotus Notes
Replaced Deisgn

Thanks in advance for your help!
CJ
Lotus IBM

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cjsling

8/22/2022 - Mon
Sjef Bosman

Check with the Designer client that there are not multiple Inbox folders.
Compact the database (using the Admin client, you have more options)
Maybe even Fixup the database (also using the Admin client)
Make a local replica, and if that database doesn't behave like you describe, remove the server db and create a new replica from local.
madheeswar

Use different mail teamplate and replace the design. Once it is working, you can upgrade to new version.
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chuckalicious

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Sjef Bosman

Is that so?? LOL!
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
chuckalicious

It is indeed. It would seem some users do indeed feel the need to have more than 255 folders. Clearly RIM didn't think this would be an issue.....
cjsling

ASKER
User has a blackberry and there was the issue.. thanks for your help