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troubleshooting Question
Enstella Systems Advice
I would like to get some advice
I recently purchased some EDB to PST software from a company called Enstella Systems http://www.enstella.com/. One of our clients had a failed Exchange server and we could not do a restore. I did have a backup of the EDB file and was wanting a quicker way of recovering the emails and contacts than recreating a new exchange environment on a VM. I have had nothing but problems so far and am worried Im getting scammed. Their is not really any info on their site about who they are or where they are. After installing the software I was not able to extract anything from the file their software just crashed. So I emailed support and they emailed back asking me to send them the EDB file via ftp. (This EDB file has confidential info in it.) I was leery of sending the file to them and asked if they would help in a way that did not require me sending it in. I got back a broken english email that read like a nigeria prince offer. So after a back and forth with them I finally got them on the system via Team Viewer and we figured out that outlook needed to be installed (it says nothing on their site about that) So I installed outlook and the file opens up but after extracting then importing the pst all I get is the subject and the sender info. Nothing in the body of the message. They are basically saying that I need to send in the EDB file for recovery in their "Labs" but I have received no assurance that my files will be safe.
Any advice would be helpful
I recently purchased some EDB to PST software from a company called Enstella Systems http://www.enstella.com/. One of our clients had a failed Exchange server and we could not do a restore. I did have a backup of the EDB file and was wanting a quicker way of recovering the emails and contacts than recreating a new exchange environment on a VM. I have had nothing but problems so far and am worried Im getting scammed. Their is not really any info on their site about who they are or where they are. After installing the software I was not able to extract anything from the file their software just crashed. So I emailed support and they emailed back asking me to send them the EDB file via ftp. (This EDB file has confidential info in it.) I was leery of sending the file to them and asked if they would help in a way that did not require me sending it in. I got back a broken english email that read like a nigeria prince offer. So after a back and forth with them I finally got them on the system via Team Viewer and we figured out that outlook needed to be installed (it says nothing on their site about that) So I installed outlook and the file opens up but after extracting then importing the pst all I get is the subject and the sender info. Nothing in the body of the message. They are basically saying that I need to send in the EDB file for recovery in their "Labs" but I have received no assurance that my files will be safe.
Any advice would be helpful
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