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Outlook 2003 Pro Small Font when recieving reply emails from Macs

I have a user that recieves emails that have a trail from reply's, the font in trailing messages have changed to 1.5 when it is sent by a Mac user on Office 2008 or 2004, it is hard to explain so I have enclosed a picture. as you can see the font is to small to see, you can change the font in the email to a reasonable size when you click reply but I want to change it so she does not have to go through all that. I had the same users on Macs send me an email and we played a reply game and the font was fine.

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Sorry I left out an important detail - All other emails from people are fine.

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Thank you, I was hoping to avoid creating a new profile and that she had a mysterious setting enabled but that does not seem like the case, I have a program that scans sent email to create the receipiant cache.

Thank you,