Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Troubleshooting
Research
Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

Can't log-in to Windows, Laptop Freezes at ctlrl-alt-delete or when entering password

Avatar of Ag4IT
Ag4IT asked on
Windows XPLaptops Notebooks
4 Comments1 Solution258 ViewsLast Modified:
I have a laptop with Windows XP SP3. When I turned it on this morning it started up fine, until I got to the usual blue "Welcome to Windows" screen with the message "press ctrl-alt-delete to continue."  At first, when I pressed the ctrl-alt-delete keys, the laptop just hung and the cursor changes to an hourglass.   I couldn't even press the Off button to shutdown.

I pulled out the plug and removed the battery and then put the battery back in, and restarted the laptop.  This time, the laptop recognized the ctrl-alt-delete, and I got the password entry screen.  However, when I entered my user name and password and clicked OK (or press enter), the OK button showed like it was pressed in, but nothing happened.  The hard drive light came on for a few seconds, but then nothing happened. The laptop justs hangs.

The laptop was working perfectly yesterday, and I shut it down properly when finished.  ANy suggestions?

Thanks.

Adam
ASKER CERTIFIED SOLUTION
Avatar of Peter Hart
Peter HartFlag of United Kingdom of Great Britain and Northern Ireland image

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Commented:
This problem has been solved!
Unlock 1 Answer and 4 Comments.
See Answers