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troubleshooting Question

Can't log-in to Windows, Laptop Freezes at ctlrl-alt-delete or when entering password

Avatar of Ag4IT
Ag4IT asked on
Windows XPLaptops Notebooks
4 Comments1 Solution258 ViewsLast Modified:
I have a laptop with Windows XP SP3. When I turned it on this morning it started up fine, until I got to the usual blue "Welcome to Windows" screen with the message "press ctrl-alt-delete to continue."  At first, when I pressed the ctrl-alt-delete keys, the laptop just hung and the cursor changes to an hourglass.   I couldn't even press the Off button to shutdown.

I pulled out the plug and removed the battery and then put the battery back in, and restarted the laptop.  This time, the laptop recognized the ctrl-alt-delete, and I got the password entry screen.  However, when I entered my user name and password and clicked OK (or press enter), the OK button showed like it was pressed in, but nothing happened.  The hard drive light came on for a few seconds, but then nothing happened. The laptop justs hangs.

The laptop was working perfectly yesterday, and I shut it down properly when finished.  ANy suggestions?


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