Solved: Create Exchange 2010 New User with Email Address and Mailbox

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obautista

Create Exchange 2010 New User with Email Address and Mailbox

By default, the Administrator account gets a mailbox created. By default, the Recepient Configuration creates a mailbox for the Administrator user with a Primary SMTP address of Administrator@domain.local (in my case). How do I configure a new user using my public domain? I have created a A and MX record in my DNS Server with the public domain. For example, how would I create a user named "contactus@publicdomain.com". When I attempt to create a new mailbox and user, on User Information tab, in the User Logon Name (Principal User Name) my only option in the dropdown is @domain.local
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Alan Hardisty🇬🇧

You need to add a UPN suffix by opening up Active Directory Domains and Trusts, then right-clicking on Active Directory Domains and Trusts, then adding the new domain name to the list of UPN Suffixes.

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Raymond Jansen🇳🇱

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Akhater🇱🇧

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obautista

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I performed the steps that r-jansen suggested. I now see the malbox box with the appropriate SMTP address. I tried to email the new user and it does not come through. Not sure what I am missing. I think it's something with my Receive Connector, but I am not sure. I am able to send email out, so that tells me that my SendConnector is working.

Thoughts?
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Alan Hardisty🇬🇧

Two of us have told you this is about UPN suffixes (and I told you how to set this up) and you pick the third comment that is incorrect, based on your question!

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Raymond Jansen🇳🇱

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obautista

ASKER

I sure did. I've attached a screenshot.

I did not follow the UPN suggestions because I was misleading in my original post, my apologies. I do not want to change the way I login to the mailbox.

The only thing not working now is not being able to receive email.
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Alan Hardisty🇬🇧

No problems.
Have you setup a new accepted domain?
http://technet.microsoft.com/en-us/library/aa995975.aspx
Have you also setup a new Recipient Policy for the new domain?
http://technet.microsoft.com/en-us/library/bb125137.aspx

Raymond Jansen🇳🇱

I'm confused.

Are you not able to receive mail internally or only externally?

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obautista

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I am not able to receive external email.

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Akhater🇱🇧

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Alan Hardisty🇬🇧

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Alan Hardisty🇬🇧

You do seem to be lacking MX records. Good spot Akhater.

obautista

ASKER

Perfect! Thanks so much guys! I had forgotten to foward smtp traffic on my Cisco Firewall. Also had a mix up in my MX record.

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Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.