Link to home
Start Free TrialLog in
Avatar of 2ndFloor
2ndFloor

asked on

How can I get Quickbooks Enterprise Version 9.0 (2010) to work properly?

Good Day,

I have a new Physical Server running Server 2008 Standard R2.  It also runs Hyper V, where I have a DC Virtual Machine and TS Virtual machine, both also running Server 2008 Standard R2.
Users can log in no problem to the DC.

I converted my old quickbooks data file to the new Enterprise Edition.

I installed the Server part of the Quickbooks Enterprise on the DC, and that's where the data file is.  The Terminal Server has the client software on it only.  The problem is, it dosent matter if the user is remote or local, the Enterprise software will not allow more than one person at a time to access the new database.  It will error out when a second person tries to access it.

All of the clients run Windows 7 Business.
I updated Quickbooks (server and clients)to the latest versions.
I have shut off all Firewalls on the Host Server and the two Virtual Servers.
The AV software does not have a firewall component.
It makes no difference if "Enable Multi User Mode" is selected when opening the  file over the network.
I have escalated to Quickbooks Tech Support, but they can't figure it out.

If anyone can lend a hand, it would be appreicated!
error.JPG
Avatar of Michael Ortega
Michael Ortega
Flag of United States of America image

You need to open the Quickbooks database manager on the server and add the folder where the company file is to the monitored directories.

MO
Avatar of 2ndFloor
2ndFloor

ASKER

Hi MO, I did that already, it is listed under the Server Manager as well.
ASKER CERTIFIED SOLUTION
Avatar of Michael Ortega
Michael Ortega
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
There is a communication issue -- In Quickbooks, Go to the File menu and click Switch To Multi-User Mode. Make sure you install Quickbooks on the machine that hosts the data file as well.

Thanks for the Help!  QB tech support was no help, as it turns out there was a button called, "alternate setup" once that was selected it worked with no issues.  QB tech support (the first person I got) insisted not to select that button, but the second tech I got said to go ahead, once I did, everything worked just fine.
QB support can be worthless sometimes. Congrants on the fix.

MO