asked on

Issue Tacking list loses its functionality

Hey,
I'm using Sharepoint 2007, i created an Issue Tracking list and set the send owners emails to yes.
for some reason this list loses this functionality(not sending emails to the assigned to), and when ii enter its advanced settings in order to see if the option is still set to true i find that its settings is different from a normal issue tracking list so i couldnt find the option to set this property to yes or no. i checked its content type , some user deleted the issue content type and added a new content type of direct parent item. could this be the problem.
How can i return its functionality and preserve its items ?

66866

There can be many things to look for. The first thing is to see if your "alerts" and task notifications are working properly. Try creating an alert in a list and then update an item or add a new one and see if you are receiving an email. Create a simple Task list and check the task settings to see if email is enaibled, then assign a task to yourself to see if you are receiving an email.
Check this first and let us know.

Netways

ASKER

I checked the things you talked about , the alerts is working , and when i create new task list or issue tracking they work fine .

66866

I don't understand when you say that the "Content type" was deleted, how do you it was deleted? Do you have any other such issue tracking list created that is working?

Netways

ASKER

the default created content type "Issue" is deleted from this list. yes i have other issue tracking lists and they r working..
my question is how this list lost its functionality ?maybe because someone deleted the issue content type from its content types ? and if yes i readded the issue content type to this list, and still it cant send emails

66866

do you have the issue type working on other sites within the same site collection? Do you have access to the content DB?

Netways

ASKER

first , 66866 Thanks :)
second, Yes the issue type is working within the site collection , no i dont have access to the content DB

ASKER CERTIFIED SOLUTION

66866

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Netways

ASKER

Yes it works