Can't email invoices out of Quickbooks 2010
I am trying to email invoices from Quickbooks 2010. It randomly stopped working, and gave me the following error:
Could not print to your printer. Check your printer selection.
Printing may have been canceled from another program.
I am running Windows 7 x64, Quickbooks 2010, and I was running Office 2007. While messing around with this, I decided to upgrade to Office 2010, it had no effect on it.
I am trying to send invoices through Quickbooks, but that error comes up each time. When I try and send emails from Quickbooks using Outlook, it says that it can't find my profile (probably an incompatibility between QB 2010 and Outlook 2010).
I would prefer not to downgrade to Office 2007, as I really like this 2010 product. I have reinstalled the printer drivers as described by Intuit, but that didn't change anything.
Any ideas?
Thank you!
Could not print to your printer. Check your printer selection.
Printing may have been canceled from another program.
I am running Windows 7 x64, Quickbooks 2010, and I was running Office 2007. While messing around with this, I decided to upgrade to Office 2010, it had no effect on it.
I am trying to send invoices through Quickbooks, but that error comes up each time. When I try and send emails from Quickbooks using Outlook, it says that it can't find my profile (probably an incompatibility between QB 2010 and Outlook 2010).
I would prefer not to downgrade to Office 2007, as I really like this 2010 product. I have reinstalled the printer drivers as described by Intuit, but that didn't change anything.
Any ideas?
Thank you!
There was a new DLL put out by Intuit (http://support.intuit.ca/quickbooks/en-ca/kb/errors/error-messages/4523.html). I assume you mean this one.
Short of that Office 2010 is still in some sort of beta release and not in production release at this point (June 2010 is what I heard). So you may have to resort back to Office 2007. I have Office 2007 running and QuickBooks 2010 running all on Windows 7 Pro. I did the printing fix above and all is well. ... Thinkpads_User
Short of that Office 2010 is still in some sort of beta release and not in production release at this point (June 2010 is what I heard). So you may have to resort back to Office 2007. I have Office 2007 running and QuickBooks 2010 running all on Windows 7 Pro. I did the printing fix above and all is well. ... Thinkpads_User
ASKER
I understand the office 2010 is in beta and blah blah blah. It didn't work under 2007 as well, so me having 2010 on my computer now has nothing to do with it.
I am currently running R5. It could have broke after it updated to R5? I reinstalled the R5 manually, but it didn't fix it.
I also tried the repair option for QB, but that didn't fix it.
I am currently running R5. It could have broke after it updated to R5? I reinstalled the R5 manually, but it didn't fix it.
I also tried the repair option for QB, but that didn't fix it.
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ASKER
Sorry, I must be missing the DLL file. I saw the link to the R3 update where they mention the DLL file, but my Quickbooks is up to date with R5.
The repair option was the Reinstall/Repair option when you go to uninstall the program. I will try uninstalling it entirely and reinstalling it now.
The repair option was the Reinstall/Repair option when you go to uninstall the program. I will try uninstalling it entirely and reinstalling it now.
I just opened my own ledger and I am using QuickBooks Premier Accountant 2010. It is at R3 and it is completely up-to-date. R3 itself fixed the bug where you could not assign a cheque number. So I am not entirely certain why you are at R5? I don't think V2010 is up that far. Did you try to install a V2009 update by any chance? It also looks like they fixed the printer DLL with R3 as well, because the link pointed to a specific DLL file that I downloaded and replace (I was at R2 at the time.). So on balance, I would try uninstall and install to see if that assists. ... Thinkpads_User
I was just looking at another post I am working with, and R5 refers to QuickBooks Enterprise. I was assuming non-Enterprise when I mentioned R3 and I don't know if the DLL (qbwpr32.dll) refers to the Enterprise version or not. ... Thinkpads_User
ASKER
Actually, it is Quickbooks Pro 2010 R5.
I ended up uninstalling it completely off my computer, and reinstalling it. I am currently using R2. I can send emails out again now that I'm on R2, but Quickbooks prompts for me to install the R5 update each time I open it. I allowed it, and R5 broke the email feature again.
So, I uninstalled it, and reinstalled my original 2010 R2, and I'm sticking with the R2, since it works.
Thank you for your help Thinkpads_user, pointing me to the updates helped me resolve the problem!
I ended up uninstalling it completely off my computer, and reinstalling it. I am currently using R2. I can send emails out again now that I'm on R2, but Quickbooks prompts for me to install the R5 update each time I open it. I allowed it, and R5 broke the email feature again.
So, I uninstalled it, and reinstalled my original 2010 R2, and I'm sticking with the R2, since it works.
Thank you for your help Thinkpads_user, pointing me to the updates helped me resolve the problem!
You are most welcome. Cheers. ... Thinkpads_User
Test that your printer is printing correctly by printing a test page.