How to analyze BES call logs

We have an on-call support tech using a Blackberry on our BES. Management has asked I pull the phone logs of a certain date. I can't make heads or tails of the logs. What is the difference between 'start date' and 'server log date' and why are some 'updates' while others are 'add' in the command field. are the date/time fields very accurate?
thanks for the help.
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The start date is the real time when the call was made, based on the handheld clock. The server log date is the time when the call is registered on your BES. The command column where add / update or replace appears is the code that the handheld sent to the BES in order to register the call, so when a call starts it sends an add and then an update when it's completed to make a log update for the same record.

More info here:


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In the logs folder for thae required date you will find a call log file, along with many other logs, but the calls log file should let you know what you need.
EMIS_CAAuthor Commented:
Thanks for this! very helpful and concise.
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