troubleshooting Question

How to analyze BES call logs

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EMIS_CAFlag for Canada asked on
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We have an on-call support tech using a Blackberry on our BES. Management has asked I pull the phone logs of a certain date. I can't make heads or tails of the logs. What is the difference between 'start date' and 'server log date' and why are some 'updates' while others are 'add' in the command field. are the date/time fields very accurate?
thanks for the help.

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