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meepmaker
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Blank fields in Data Collection Report - HP Systems Insight Manager V5.0

I currently use HP Systems Insight Manager to manage our HP server hardware estate.  I have been trying to use th reporting facility to find further information on the servers without having to open them up.  In particular I'm traying to find out the memory part number so that I can order new DIMMs.  Unfortunately the report outputs some information, but there are fields which are left blank (see screen dump).  I know that you can use other 3rd party software such as SIW to get this and other useful info, but I would like to use HP SIM to present this info so that I can have a "one-stop-shop for" all my inventory management, and in any case there is the option for DIMM product number so this information must be available through SIM.

I'm using HP SIM V5.0 - let me know if you need any further info.

I'm probably missing something simple here.  Any suggestions or tips to help with my issue would be very much appreciated.
Thanks,
M
DIMM.bmp
System UtilitiesServer Hardware

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meepmaker

8/22/2022 - Mon
dovidmichel

ck to make sure they are configured to collect all.

Control Panel > HP Management Agents > then make under Services tab all objects are on the Left.
meepmaker

ASKER
Hi,  
Thanks for your feedback.  I actually checked the management agents on a few servers when I initially encountered this issue and everything is selected except for the following: Clustering Information, Rack Information, Remote Insight Information (see screen dump).  I wouldn't have though that one of these options would produce the information I'm looking for?

management-agents.bmp
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dovidmichel

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meepmaker

ASKER
Thanks Dovoidmichel - the blanks are true throughout the whole HP server estate (500).  I did notice that when I ran SIW.exe it output the part no for the DIMMs as the Part Number - TS512MDR72V3T and the manufacturer being "Transcend Information".  We use a 3rd party group for our hardware support, but I'm sure all the memory in all the servers can't be non-HP.  Even so, as the 3rd party are HP resellers I would expect them to provide HP compliant parts including memory.  
If SIM V5.0 doesn't display then non-HP memory are you aware of any software add ons or later versions of SIM that would report this info?
Many Thanks. M
 
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rwheeler23
dovidmichel

Sorry I don't know.
meepmaker

ASKER
Thanks Dovidmichel - when we opened up the server it was actually samsung memory which was rebranded as HP (HP sticker with product ID).  This is why the SIM report showed the DIMM product id as blank.  Sorry for taking so long to get back to you...thanks.