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Citrix IMA Service takes 10-15mins to start

alpha-lan asked
Last Modified: 2012-05-09
Hello everyone.

We have two Citrix XenApp 5.0 zones (two servers in each zone) connected by a 2mb VPN link. (ping response is about 55ms).

All is fine except that the IMA service in the remote zone (remote from the licensing and data store) takes anywhere between 10-15mins to restart.

I have looked at CTX120467 and after some testing I found that by deleting the HKLM/Citrix/MSLicensing key, the IMA service does indeed restart very quickly.

Two questions:

1. Why would deleting this key cause such a dramatic reduction in start up time?
2. Does anyone know of a more permanent solution, other than remembering to delete this key every time i need to restart the Citrix server?

As usual, its hard to believe that a common issue such as this has not been addressed better.

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