Windows update error on Windows 7 Code 80072F76

zeinoun
zeinoun used Ask the Experts™
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I'm trying to apply updates from WSUS to my new windows 7 machine. Updates are detected, but when i try installing, i'm facing Code 80072F76 error.

WSUS working fine on windows XP, 2003.

Thank you,
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Author

Commented:
i'm sorry for the above code, i;'m facing this error Code 8024401F
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Hi,

Well, are you using any proxy client on this client where you are updating Windows 7 and getting this error, if yes, then for the time being take off proxy setting and get direct gateway to go to internet and then update Windows 7.

If that is not the case then I would also suggest you to download MalwareByte, update it, and run a full scan of it to check if any Malware found in your PC.

Regards,
Faraz H. Khan

Author

Commented:
Hi farazhkhan,

I'm using WSUS as my source for updates, its a local LAN site. I'm sure there is no malware, its a fresh installation, and i have anti-virus installed as well.
Hi,

Are you usins ISA server in your network and are you ocnfigured with Proxy?

Regards,
Faraz H. Khan

Author

Commented:
yes i'm using ISA and proxy. But that is the case in all my network. And everything is working fine.
Hi,

Well, this error has been reported when updating with WSUS and having ISA as proxy!

Can you also post error from windowsupdate.log and let me know.

Regards,
Faraz H. Khan

Author

Commented:
i uplaoded a part of the windowsupdate.log file, again i don't have problem on similar windows 7 machines running the same configuration.

Thanks,
windowsupdate.txt
Hi,

Can you take off the machine from the proxy and make it SecureNat client by providing ISA server internal IP as gateway, and then recheck. That will confirm for us that whether the issue is with ISA to WSUS or only WSUS related.

Regards,
Faraz H. Khan

Commented:
could you check the policy applied on windows 7 pcs and check if its the same policy applied on the xp machines.

Author

Commented:
its the same policy, i only have problem on one windows 7 pc. Thanks

Commented:
do you have any error concerning this particular machine on the wsus server, can you telnet the wsus server from this machine using the port specified for the WSUS server? is this machine appeared at your WSUS server under certain group of computers.
Network Administrator
Commented:
Try the Microsoft Fix it from here


http://support.microsoft.com/kb/971058
dstewartjr,
Thank you very much , fix solved my problem , it is working ..

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