I'm currently trying to setup a request-tracker system and is on the initial stage of configuration. I havent setup scrips and have only setup 1 super user.
The postfix and fetchmail side has been setup and so far seems to be partially working.
Here is the problem:
User A, with email address A@mydomain.com sent an email to email@example.com
This works fine. RT created a ticket on the queue and actually replies to User A.
The problem comes when I login to the webUI and reply to the ticket. The reply email never made it to the Requestor (A@mydomain.com).
In /var/mail/www-data I get this email:
<firstname.lastname@example.org>: host myISP.com[220.127.116.11] said:
550-(host.mynetwork.com) [18.104.22.168] is currently not permitted to
relay 550-through this server. Perhaps you have not logged into the
pop/imap server 550-in the last 30 minutes or do not have SMTP
Authentication turned on in your 550 email client. (in reply to RCPT TO
Can someone please tell me what's going on? How come it's relaying fine with the autoreplies but not with the reply button?
In fact, I'm not sure why I get an account called www-data and how it come to play.
In postfix main.cf I had:
relayhost = myISP.com
And it works for all email accounts except this particular email from RT.
The RT system is on a separate host. I retrieve my emails from the ISP to another host from which I retrieve emails to RT (both retrieval use fetchmail). Both host are set to relay directly to ISP mail server.