Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

Request Tracker Emailing problem

Avatar of SW111
SW111 asked on
Email ServersEmail ProtocolsScripting Languages
2 Comments1 Solution793 ViewsLast Modified:
I'm currently trying to setup a request-tracker system and is on the initial stage of configuration. I havent setup scrips and have only setup 1 super user.

The postfix and fetchmail side has been setup and so far seems to be partially working.
Here is the problem:

User A, with email address A@mydomain.com sent an email to rt@mydomain.com
This works fine. RT created a ticket on the queue and actually replies to User A.

The problem comes when I login to the webUI and reply to the ticket. The reply email never made it to the Requestor (A@mydomain.com).
In /var/mail/www-data I get this email:

<a@mydomain.com>: host myISP.com[] said:
    550-(host.mynetwork.com) [] is currently not permitted to
    relay 550-through this server. Perhaps you have not logged into the
    pop/imap server 550-in the last 30 minutes or do not have SMTP
    Authentication turned on in your 550 email client. (in reply to RCPT TO

Can someone please tell me what's going on? How come it's relaying fine with the autoreplies but not with the reply button?
In fact, I'm not sure why I get an account called www-data and how it come to play.

In postfix main.cf I had:
relayhost = myISP.com
And it works for all email accounts except this particular email from RT.

The RT system is on a separate host. I retrieve my emails from the ISP to another host from which I retrieve emails to RT (both retrieval use fetchmail). Both host are set to relay directly to ISP mail server.

Thank You
Avatar of Monis Monther
Monis MontherFlag of Iraq imageSystem Architect

Our community of experts have been thoroughly vetted for their expertise and industry experience.

This problem has been solved!
Unlock 1 Answer and 2 Comments.
See Answers