We help IT Professionals succeed at work.
Get Started

Can't remove corrupt outlook profile - even with reinstall

Last Modified: 2012-08-14

I tried to set up an exchange profile in Outlook 2007. It keeps saying it cannot connect to the exchange server - even though the settings are definitely correct (verified by using identical settings on another machine)

One sugestion is to uninstall/reinstall outlook.

When I uninstall/reinstall the Office 2007 suite, and run the "Mail" app in Control Panel - the original mail profiles are still listed!

I uninstalled Outlook again, and delted all files in:

c:\Dcouments and Settings\user.name\Application Data\Microsoft\Outlook
c:\Dcouments and Settings\user.name\Local Settings\Application Data\Microsoft\Outlook

and then reinstalled. The same profile settings could STILL be seen in Control Panel -> Mail.

How do I perform a COMPLETELY CLEAN reinstall of Outlook please?

Watch Question
This problem has been solved!
Unlock 1 Answer and 3 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE