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troubleshooting Question

Error Accessing the System Registry

Avatar of Nicholas21
Nicholas21 asked on
Microsoft Excel
2 Comments1 Solution764 ViewsLast Modified:
Hi there - an employee at a remote location gets the "error accessing the system registry" message when he tries to open a file thru Citrix (like an ftp site, i think). The screenshot is attached.

He CAN open the file if i email it to him, or if he accesses the file thru the network drive.

Our IT guy is stumped. Any suggestions? What does this error mean? Thanks.
Avatar of suvmitra
suvmitraFlag of India imageManager

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