I own a small commercial HVAC company with 40 employees, 8 working in the office on 9 machines. I do all the IT work myself, and for the last 10 years it has worked well for me. As my business has gained traction and become more successful I have less time avalible for maintinance, upgrades and dealing with hardware failure. I recently tried to outsource the work but found the response times were not good enough and the financial expense was too high. If an employees machine fails, I need to get that employee back up in minutes, not hours or days. So I'm left looking for a software/hardware solution to minimize IT work and maximize uptime. I've found some but they all seem to be aimed at much larger (100+ seat) offices. What's the best solution for the little guy? Is a Virtual Desktop package like VMware View 4 the way to go?
A break down of the machines in my office:
5 - XP (32bit) Basic Desktops
1 - XP (64bit) Workstaton
1 - XP (64bit) AutoCAD Workstation
1 - SCO Unix Workstation - This runs our plasma table (upgrading to Linux soon)
1 - XP (64bit) File Server - Hosts all critical files, Retrospect backup, webserver (intranet only)
All machines are backed up nightly, and critical files are backed up and uploaded offsite.