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crm dynamics 4/outlook plugin crashing

Last Modified: 2013-12-14
Hi EE,
I have a customer with XP, Office 2003, using the MS Dynamics CRM plugin for Outlook 03, which crashes outlook intermittently (roughly within 15 minutes of starting Outlook). The error is a C++ redistributable runtime error, with Outlook.exe listed as the faulting app. CRM is the only Outlook plugin installed, and customer has IE7 (recently rolled back from IE8). Can anybody out there shed some light on the direction to look for a resolution? We're using service pack 3 for XP.
Thankyou in advance,
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