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troubleshooting Question

PDF opens on iPhone but not on PC

Avatar of NAKBrooks
NAKBrooksFlag for United Kingdom of Great Britain and Northern Ireland asked on
Apple SoftwareASPAdobe Acrobat
4 Comments1 Solution4055 ViewsLast Modified:
I am having problems opening pdfs emailed to me from a colleague.  They open fine using DocsToGo on my iPhone, but if I try to open them on my PC (using either Acrobat Reader or Acrobat Pro Ver 9.3.1 on Vista) I get the message "Acrobat could not open <File Name> because it is either not a supported file type or because the file has been corrupted (for example, it was sent as an email attachment and wasn't correctly decoded)."

I suspect the issue is not corruption but rather a compatibility issue, as the pdfs were created on an Apple Mac using print to pdf from a CAD program (don't know which one, or which version of acrobat is installed on the originating Mac).

Can anyone advise whether there is a multi-platform reader/converter that is more tolerant of different Acrobat versions/platforms?

Avatar of Merete
MereteFlag of Australia image

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