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backup software cannot see tape drive

hi al
i have a DAT 72 tapedrive
i am using tapeware to back up my server
my server is windows server 2008 std r2

tapeware cannot see my tapedrive
and i recive the error

88 : No devices specified or all devices are now offline

i have just installed tapeware and this is my first time to use it

any 1 know how to fix this

thanks
robbie

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TapeDude

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IP4IT Staff

ASKER

hi tape dude
yes the tapedrive showes up in device mgr
and seems to be working ok

it seems that its just tapeware that cant see it

thanks
robbie

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TapeDude

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IP4IT Staff

ASKER

hi TapeDude
ya its under tape drive in device mgr
I found an article on line that said that with server 2003, it was recommended that the service "removable storage" is disabled so that TapeWare can manage the driver for the tape drive

I know I’m using server 2008 but I thought that it might be something like this

i went looking for this service but windows server 2008 doesn’t seem to have this or must have it named under some other service

i could be going down the wrong line here but im running out of options

any advice would be greatly appreciated