Explorer view fails: Your client does not support opening this list with Windows explorer

Hi!

We are unable to browse our sharepoint server in "Explorer view". The clients keep getting an error saying "Your client does not support opening this list with Windows Explorer".

I have tested against another server outside our network, and when I select "Explorer view" there I get no error - the explorer window pops up after a few seconds. This means there's something wrong with my server config?

Server OS: Windows Server 2008 Standard R2 x64
MOSS: 2007 SP2
Client OS: Windows 7 Enterprise x86
Browser: Internet Explorer 8
cegelandAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Chris WongCommented:
  1. Click Start
   2. Click Run (if you are using Vista and have Aero interface turned on this is the same as the search bar)
   3. Type in Services.msc and hit enter
   4. In the services window scroll down to the WebClient Service
   5. Right click on the service and choose START
   6. Once it has started go back to your SharePoint window and choose the Explorer View again
   7. It should work!
0
cegelandAuthor Commented:
That's what I though as well - but the service is already started. Tried rebooting both clients and server, and as I mentioned the explorer view works properly on a different sharepoint server...

Thanks for your suggestion thought...
0
cegelandAuthor Commented:
Found the error:

WebDAV was installed in IIS7 - which seems to be incompatible with MOSS 2007. Removing the WebDAV feature and restarting the server solved the problem.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

kflorianCommented:
I have the same problem with similar underlying configuration.

Differences:
WebDav appears not to be installed.....it is not in the list of Role Services under Web Server

  • Sharepoint Explorer View does not work when using IE8 x65.
  • Sharepoint Explorer View does not work  when trying to open a documents list when the Sharepoint site is exposed through/in Outlook 2007.
  • Sharepoint Explorer View does work  when using IE8 x86.
I have done / checked all of these

  http://www.microsoft.com/downloads/details.aspx?familyid=17C36612-632E-4C04-9382-987622ED1D64&displaylang=en 

http://support.microsoft.com/kb/841215 
   
http://tihomirignatov.blogspot.com/2009/08/sharepoint-error-message-your-client.html 

Additional guidance greatly appreciated.

0
csandlinCommented:
I was trying to access a SharePoint library in Explorer View on a Windows Small Business Server 2011 and adding the "desktop experience" resolved my issue.

http://tihomirignatov.blogspot.com/2009/08/sharepoint-error-message-your-client.html


Thanks KFlorian!

0
cmcbioCommented:
We also ran into this issue on users that had installed a new citrix client.  (As part of hardening the system... There are other installations that do this too)  The installer removed the Network provider in the order of opening:  "Webclient" was removed from the REG_SZ:  HKLM\System\CurrentControlSet\Control\NetworkProvider\Order\ProviderOrder
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft SharePoint

From novice to tech pro — start learning today.