Backup Exec 2010 not Backing Up Exchange 2003 Information Store

Two weeks ago I removed my Backup Exec 12.5 installation and database, and installed Backup Exec 2010 on Windows 2003 Standard server with a Dell Powervault 124T (LTO3) attached via SCSI.  I have upgraded the backup agents on all of my servers to the latest.

Since that time, I have been unable to get a backup of my Exchange 2003 server data.  I initially tried to grab the mail store inside of a catch all job.  That job hit me with the following:

Final error: 0xe000031b - Microsoft Exchange Server 2003/2007 supports snapshot technology for entire storage groups only. Snapshots of individual
databases are not supported. Update the backup job and try again.
Final error category: Resource Errors

So I cut the Information Store from the job and created another, with just the information store.

The job run briefly and returns a success giving me the following in the log:

Set Information:

Family Name: "Media created 3/23/2010 7:43:28 AM"
Backup of "\\SERVER1\Microsoft Information Store\First Storage Group"
Backup set #1 on storage media #1
Backup set description: "Backup 00015"
Backup Method: Full - Database & Logs (flush committed logs)
Microsoft Exchange Server Agent: Started
The option to enable the restore of individual items from the database backup was selected for this backup.

Set Detail:

Media Label: IMG000024
GRT backup set folder: F:\Backups\Email Backup 2 Disk\IMG000024

Set Summary:

Backed up 0 Exchange Server stores
Backed up 1 Exchange Server logs
Processed 7,751,600 bytes in  2 seconds.
Throughput rate: 222 MB/min
Compression Type: None

The application log on the mail server gives the following:

210
Information event
Logging/Recovery
ESE
Information Store|3724|First Storage Group:
Information Store (3724) First Storage Group: A full backup is starting. For more information, click http://www.microsoft.com/contentredirect.asp.

223
Information event
Logging/Recovery
ESE
Information Store|3724|First Storage Group: |F:\Program Files\Exchsrvr\mdbdata\E00134D8.log|F:\Program Files\Exchsrvr\mdbdata\E00134D8.log
Information Store (3724) First Storage Group: Starting the backup of log files (range F:\Program Files\Exchsrvr\mdbdata\E00134D8.log - F:\Program Files\Exchsrvr\mdbdata\E00134D8.log). For more information, click http://www.microsoft.com/contentredirect.asp.

907
Information event
Backup
ESE BACKUP
Information Store|3724|64      Information Store (3724) Backup data transfer method is shared memory (64kb). For more information, click http://www.microsoft.com/contentredirect.asp.

225      
Information event      
Logging/Recovery
ESE
Information Store|3724|First Storage Group:       
Information Store (3724) First Storage Group: No log files can be truncated. For more information, click http://www.microsoft.com/contentredirect.asp.

213      
Information event      
Logging/Recovery      
ESE      
Information Store|3724|First Storage Group:
Information Store (3724) First Storage Group: The backup procedure has been successfully completed. For more information, click http://www.microsoft.com/contentredirect.asp.

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The service on the backup server is the domain admin account, whch has an exchange email box associated with it.

The system backed up as desired with Backup Exec 12.5.  I was able to manually backup the information store and truncate the log files with NTBackup.

Backup Exec 2010 seems to be getting everything else (files, Hyper V VMs, SQL Server databases, Sharepoint Sites).

I need to get my Backup Exec working and the Syamntec site is a not helping me much.

Thank you


FritzBuffAsked:
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FritzBuffConnect With a Mentor Author Commented:
It turns out I had a global exclusion that was poorly formed that kept the store from backing up.

Thank you MojoTech for working with me.  Your solution did not fit the problem, but I appriciate your time.
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Mike ThomasConsultantCommented:
Is the backup account configured to run the agent service correctly? (not local service account)

Is it a read only exchange admin?

Is it part of the local admin group of the exchange box?

Setting all those things should ensure a good backup.

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FritzBuffAuthor Commented:
As I mentioned, the account in use is the domain admin account.

>> Is the backup account configured to run the agent service correctly? (not local service account)

I would assume so, it backs everything else up

>> Is it a read only exchange admin?

No, it is a full exchange admin

>> Is it part of the local admin group of the exchange box?

Of course, it's the domain admin account
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Mike ThomasConsultantCommented:
>> Is the backup account configured to run the agent service correctly? (not local service account)

I would assume so, it backs everything else up

I would check this to make sure, because a local service account won't have authority on your mailstore like it might with files and folders.

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FritzBuffAuthor Commented:
The backup account is the domain admin account;  The remote agent account is local service (as required).
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Mike ThomasConsultantCommented:
There is no Domain Admin account, just a Domain Admin group even if your backup exec account is in this group you wil still need to change the local service account to use the backup account.

Right click the BUE service and select properties

Select Logon

Select this account and use you back up exec accout
Type in backupexec account name
Type backup exec account password

Then Test


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FritzBuffAuthor Commented:
Sorry if I am not being clear.  I have been using the default DOMAIN\administrator (renamed) account for the services and the jobs.

All of the BUE services (except the BU Error Recording Service) are running under the DOMAIN\administrator account.

I hope I am not being too thick, but what you describe seems to be what I have already had.
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Mike ThomasConsultantCommented:
"I would assume so, it backs everything else up"
this is assuming not knowing!

"The backup account is the domain admin account;  The remote agent account is local service (as required)."
The default account than runs most services is called "Local Service"

So I am not sure what you are saying to be honest, I am just trying to help and if your not being clear then there is not much I can really do.





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