RDP - client initiated MS-RDP protocol support connection program?

I am wondering is there somewhere a support client application that can make use of MS/Citrix excellent RDP protocol?

For support I am currently using uVNC, SIngleClick, but while that works, it is a bit sluggish.

What I would like is an application that can be used to initiate RDP serving in the same manner that is done with Crossloop, uVNC, TeamViewer, etc.

Any help appreciated!
mrmutAsked:
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Cláudio RodriguesFounder and CEOCommented:
Well Remote Assistance is builtin into XP/Vista/Win7 and uses RDP...

Cláudio Rodrigues
Citrix CTP
0
mrmutAuthor Commented:
Yes, I know. - But how easy it is for use?
I've looked into some guides, and it is not clear to me could I simply put a link on a website and tell a client ot execute it and click a button.

Example with uVNC:
1. I tell a user (most of them already know that) to download a program from our website
2. They execute the program
3. Then click connect
4. I am there.

The server-client app connects to my dynamic hostname hosted by DynDNS like computer.company.tdl

Can this be done with Remote Support? - I know some IT companies that are MS gold cert partners, and they don't use Remote Support.


Thanks!
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Cláudio RodriguesFounder and CEOCommented:
From what I remember if you follow the steps on the Remote Assistance wizard it creates and sends an email to the person that will control you remotely. Simple indeed.

Cláudio Rodrigues
Citrix CTP
0
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mrmutAuthor Commented:
Yes :-)
You create an invitation, than you send it by email, than a user receives it, than it runs it, than it gives me the password, and than I work. This method would take me at least 20 minutes, and has a lot requirements. Count that with each minute I loose, I am not only loosing profits, but also spending money on telephone communication.

Compare that with: small download (180 Kib), run, connect.

Plus, there are many PCs in companies that don't have email (in service depts., etc.).
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Cláudio RodriguesFounder and CEOCommented:
In that case I see you are making money right? If that is the case why not use a commercial solution like LogMeIn Rescue?
https://secure.logmeinrescue.com/US/HelpDesk/Home.aspx
Performance is VERY acceptable and works on any sort of PC (Win/Mac).

Cláudio Rodrigues
Citrix CTP
0
mrmutAuthor Commented:
I am checking it out.
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mrmutAuthor Commented:
Hello, I have received no communication from the company you've suggested.

Instead, I am still stationed with uVNC SingleClick solution.

Any other suggestion?


Thanks.
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Cláudio RodriguesFounder and CEOCommented:
What do you need from them? You can download their trial and start using immediately.

Cláudio Rodrigues
Citrix CTP
0
mrmutAuthor Commented:
I have not found the company that offers solution that I have required, or some other way to do what I've asked for.

Essentially, I have continued to use open source uVNC SC solutions, until better is found.
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