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Remote Desktop Widescreen Monitor Powerpoint issue

Hi All,
I'm having a strange problem on our terminal servers. When a user opens a Powerpoint file that they have been working on on their desktop machine in a 4:3 resolution all is fine and charts appear as normal.  If a user opens the file via terminal server in an RDP session from a desktop machine in 4:3 resolution all is fine.

If however a user opens the .ppt via terminal server from a desktop machine in a 16:9 screen resolution the charts are all distorted.  This only happens when the user opens the .ppt file via the terminal server from a 16:9 desktop setup.  Using the same 16:9 setup outside the terminal server it is fine so why is this only a problem when connecting to the terminal server?

If I change the 16:9 users RDP display connection settings to a 4:3 resolution it is fine but this is hardly a workaround as they lose half the screen.  Surely someone else has experienced and overcome this issue?! Strangely it only seems to have started happening recently.  I would like to start removing updates to see if they are the culprit but with 1600+ its not an option!
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robclarke41
Asked:
robclarke41
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1 Solution
 
Echo_SCommented:
What you're describing is a video driver issue. (http://www.echosvoice.com/charts.htm #4)

But I don't know enough about terminal server to know how to resolve it.
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robclarke41Author Commented:
Can anyone help here?

ps Its not a video driver issue as all desktops, laptops, displays have the same problem.
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multiscan201Commented:
Hi,

I am having the exact same problem.

Did you ever find a solution to this issue?
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robclarke41Author Commented:
Sorry no, I raised it with Microsoft who said to use PowerPoint 2007! Our users have 2 RDP connections now; 1 normal full screen and 1 set to a 4:3 resolution for editing PowerPoint 2003 charts.
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robclarke41Author Commented:
Sorry no, I raised it with Microsoft who said to use PowerPoint 2007! Our users have 2 RDP connections now; 1 normal full screen and 1 set to a 4:3 resolution for editing PowerPoint 2003 charts.
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multiscan201Commented:
That is the same workaround that we are using.

Related to this: are you able to go to full screen with a less than fullscreen resolution with RDP? For example, a user with a 1920x1080 monitor, I would set the 4:3 resolution to 1440:1080. But with this resolution, RDP won't go to full screen. You have to work in a window, which is not desirable, as it makes alt-tab switch out of RDP instead of switch application on the terminal server. Incidentally, this is easy with the MAC rdp client, as you would simply select 'full screen' from the menu with any resolution, but I can't do it with Windows.

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