troubleshooting Question

Remote Desktop Widescreen Monitor Powerpoint issue

Avatar of robclarke41
robclarke41 asked on
Microsoft Server OSWindows Server 2003Microsoft PowerPoint
6 Comments1 Solution1506 ViewsLast Modified:
Hi All,
I'm having a strange problem on our terminal servers. When a user opens a Powerpoint file that they have been working on on their desktop machine in a 4:3 resolution all is fine and charts appear as normal.  If a user opens the file via terminal server in an RDP session from a desktop machine in 4:3 resolution all is fine.

If however a user opens the .ppt via terminal server from a desktop machine in a 16:9 screen resolution the charts are all distorted.  This only happens when the user opens the .ppt file via the terminal server from a 16:9 desktop setup.  Using the same 16:9 setup outside the terminal server it is fine so why is this only a problem when connecting to the terminal server?

If I change the 16:9 users RDP display connection settings to a 4:3 resolution it is fine but this is hardly a workaround as they lose half the screen.  Surely someone else has experienced and overcome this issue?! Strangely it only seems to have started happening recently.  I would like to start removing updates to see if they are the culprit but with 1600+ its not an option!

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