Crystal XI Error code 997 - Crystal Reports Plugin Failed

Posted on 2010-03-23
Medium Priority
Last Modified: 2012-05-09
Using IFS software which uses a "print server" to handle Crystal reports.
Added a 2nd print server for the remote site.
Report works fine on 1st print server.
Crystal report uses a parmeter to trigger report layout A or report layout B (mostly just header and footer differences).
Report works fine on 1st print server for past 4 months.
On second print server, parameter A works, but parameter B does not.
Parameter B returns error "Printjob aborted: IfsPSCrystalReportsPlugin.CRPlugin. StartPrintJob() Crystal reports Plugin failed! Error Text:   Error Code: 997

2 servers (1 per print server service), both Windows 2003 SP2,

Other Crystal reports work on print server 2, so it seems to be limited to this report.
I have copied print server 1 crystal report file from server 1 to server 2.
Question by:DiamondPet
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LVL 101

Accepted Solution

mlmcc earned 1500 total points
ID: 28374888
What are the differences between the 2 reports?

Looking for formulas, images, etc.


Author Comment

ID: 28377920
barcode vs non-barcode part #s.
no report footer vs report footer (standard hard coded field label info)
LVL 101

Expert Comment

ID: 28402524
Is it the same report or do you have 2 reports?

Have you contacted IFS?  I have never heard of a Crystal Plugin and the Crystal site makes no mention of an Error 997

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Expert Comment

ID: 28448177
If I understand correctly, the error is occurring on the report that contains the barcode. Try implementing a formula based barcode that does not rely on plugins or fonts such as http://www.idautomation.com/crystal/native/
Of course, you will still have to delete the plug-in definition to correct the error.

Author Comment

ID: 28451654
The solution was in the barcode font file.
The primary print server and secondary both had the  barcode font, but with different date stamps.
After copying primary barcode font file to secondary server, the report is working as intended.

Author Closing Comment

ID: 31706082
solution found with barcode font files

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