Crystal XI Error code 997 - Crystal Reports Plugin Failed
Posted on 2010-03-23
Using IFS software which uses a "print server" to handle Crystal reports.
Added a 2nd print server for the remote site.
Report works fine on 1st print server.
Crystal report uses a parmeter to trigger report layout A or report layout B (mostly just header and footer differences).
Report works fine on 1st print server for past 4 months.
On second print server, parameter A works, but parameter B does not.
Parameter B returns error "Printjob aborted: IfsPSCrystalReportsPlugin.CRPlugin. StartPrintJob() Crystal reports Plugin failed! Error Text: Error Code: 997
2 servers (1 per print server service), both Windows 2003 SP2,
Other Crystal reports work on print server 2, so it seems to be limited to this report.
I have copied print server 1 crystal report file from server 1 to server 2.