troubleshooting Question

Users cannot ACTIVESYNC with Exchange 2007 server to iPhone and/or Windows Mobile devices

Avatar of 1alphatech
1alphatech asked on
Windows Server 2008Exchange
10 Comments1 Solution943 ViewsLast Modified:
We have just recently implemented a new Exchange 2007 server in our org.  We have decommissioned and "RemoveLastLegacyExchangeServer" according to this TechNet article:
http://technet.microsoft.com/en-us/library/bb288905(EXCHG.80).aspx

Users in the office are fine with their Outlook Clients & the new exchange server.  Even OWA works fine, and users are able to download the self-issues certificate that the server distributes.

The problem that's been driving me & Microsoft Tech Support nuts it he MSExchangeActiveSync....It keeps stopping!!!  Each time is stops, we get this message on our devices:
" Exchange ActiveSync encountered an error. Support Code: 0x85010014"  I have checked all the resources on this particulart error code, and none of the solutions work.
Furthermore, when I log onto the physical Exchange server and check the Event Viewer Application Log, I am greeted with these errors. (See 'event1008.txt' and 'evt1309.txt')

Microsoft tech suppt. seems to think it has something to do with the AppPool in the IIS Manager...since all I have to do is restart the appPool and we are fine again.  However, I have a feeling that somehow the activesync service may be trying to still connect to the old storage database which was manully removed.  I can't understand why the EXCEPTION TYPE is looking for mailboxes in "FIRST ADMINISTRATIVE GROUP"....doesn't that belong to the old Serv2003 Exchange???  The new storage is actually called EXCHANGE ADMINISTRATIVE GROUP (FYDIB******).

This issue has been going on for a few weeks now.  Microsoft Tech suppt. is baffled, and I am too.  Has anyone seen or heard of this before???
event1008.txt
evt1309.txt
ASKER CERTIFIED SOLUTION
1alphatech

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 10 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 10 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros