troubleshooting Question

Users cannot ACTIVESYNC with Exchange 2007 server to iPhone and/or Windows Mobile devices

Avatar of 1alphatech
1alphatech asked on
Windows Server 2008Exchange
10 Comments1 Solution943 ViewsLast Modified:
We have just recently implemented a new Exchange 2007 server in our org.  We have decommissioned and "RemoveLastLegacyExchangeServer" according to this TechNet article:

Users in the office are fine with their Outlook Clients & the new exchange server.  Even OWA works fine, and users are able to download the self-issues certificate that the server distributes.

The problem that's been driving me & Microsoft Tech Support nuts it he MSExchangeActiveSync....It keeps stopping!!!  Each time is stops, we get this message on our devices:
" Exchange ActiveSync encountered an error. Support Code: 0x85010014"  I have checked all the resources on this particulart error code, and none of the solutions work.
Furthermore, when I log onto the physical Exchange server and check the Event Viewer Application Log, I am greeted with these errors. (See 'event1008.txt' and 'evt1309.txt')

Microsoft tech suppt. seems to think it has something to do with the AppPool in the IIS Manager...since all I have to do is restart the appPool and we are fine again.  However, I have a feeling that somehow the activesync service may be trying to still connect to the old storage database which was manully removed.  I can't understand why the EXCEPTION TYPE is looking for mailboxes in "FIRST ADMINISTRATIVE GROUP"....doesn't that belong to the old Serv2003 Exchange???  The new storage is actually called EXCHANGE ADMINISTRATIVE GROUP (FYDIB******).

This issue has been going on for a few weeks now.  Microsoft Tech suppt. is baffled, and I am too.  Has anyone seen or heard of this before???

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