"Printer Spooler failed to reopen error" - Server 2008 RW
Posted on 2010-03-23
I have a problem with a terminal server environment I have set up. There are 3 locations to this set up. I have a VPN set up at all locations, which is functioning properly. The server has 2008 R2 64-bit installed, and is acting ONLY as a terimnal server, not a domain.
The problem I am having is with printing. I originally added the printers to each remote user by sharing the printer off the user's local machine, then pathing to it ("//computername/printer"). I have verified all the drivers are Server 2008R@ 64-bit compatible as well. Whats happening the sites will randomly lose their printers. When this happens I have to recreate the printers by pathing to the IP address instead of the name (//10.0.0.0/printer), which allows the printers to be installed. Then at random times the IP address mapping will fail, and I have to map to the name again.
I checked on the server event viewer and keep seeing error's that read :
"The print spooler failed to reopen an existing printer connection because it could not read the configuration information from the registry key S-1-5-21-4019898469-3110971113-3073775663-500\Printers\Connections\,,computername,HP Deskjet 6500 Series. This can occur if the key name or values are malformed or missing."
I am assuming this has something to do with the problem but I have not been successful at identifying what is causing the problem.