troubleshooting Question

Canon ImageRunner C3480 on Mac OS X 10.6

Avatar of rdracer58
rdracer58 asked on
Mac OS XWindows Server 2003Printers and Scanners
6 Comments1 Solution1321 ViewsLast Modified:
We are using a Canon ImageRunner C3480 managed by a Windows 2003 print server. We control access to color printing by using a Department ID.

The problem is when users who use Macs try to print to the color printer, it does not give them the option to enter the Department ID and it just prints in black and white. What needs to be done to get this to work?
Justin Owens
ITIL Problem Manager

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