Networked Printer Driver Failure
Posted on 2010-03-23
I am running into problems installing software and drivers for a Brother MFC-7440N networked printer.
We recently switched Service Providers for the network and are using the ISP's new modem with built-in router. The new router does not support assigning static IPs through DHCP like our old one did, so this forced me to assign Static IP addresses for each CPU via the Local Area Connection TCP/IP Properties instead.
Now I've manually set the printer to it's new Static IP address and reinstalled the drivers and software with the supplied disc on all 10 computers on the network. 9 out of 10 computers work flawlessly, they print as expected and scan via the Brother "Control Center 3" software. However, 1 computer runs through the software installation and then prompts to reboot afterwards. Once the computer has rebooted an installation diagnostic comes up stating that each of the drivers (Print, Scan, PC Fax) has failed.
All of these computers are running WinXP Pro.
Here are details of some of the troubleshooting steps I've taken:
Uninstalled the software & drivers, then attempted to reinstall from included CD.
Downloaded the most current version of the software//driver installation from the Brother website, uninstalled the software & drivers, then attempted to reinstall from downloaded install package.
Contacted Brother tech support, walked through uninstalling software/drivers, then deleted oem*.inf & oem*.pnf files and several registry entries to ensure all traces of Brother software were removed from the machine. Reinstalled from downloaded install package and still failed.
I was able to share the printer on one of the 9 that installed correctly. Then I set that printer as the default under Printers & Faxes. This finally allowed me to print from the computer, but I am still missing the scanning capability. Using the scanning ability requires proper installation of the included software.
I'm out of ideas at this point, if anyone has a suggestion, I'd be eager to try it!