asked on

tracing where a network blockage occurs

I have a customer that is having trouble accessing my server. They can hit the server by entering
https://t2prog.mycompany.com

The transmissions do not even make it to the firewall if they enter
https://t2prog.mycompany.com/tb/servlet/btesvr

Any Ideas on how to trace this network blockage?

ASKER CERTIFIED SOLUTION

The--Captain

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

surbabu140977

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

Steve Jennings

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

jimmylew52

ASKER

Thank you for the input. We will never know the truth about the problem. The customer says the problem mysteriously went away. I do know he talked to the firewall guys at his company and they claim not to have changed anything. I also found out that the client was doing the testing from two different servers not the same one, explaining the connection to the url sometimes.

jimmylew52

ASKER

thanks again

The--Captain

This happens to me all the time. Problems with remote sites connecting mysteriously vanish when I threaten to break out the sniffer ;-)

People will lie when they find the problem was on their end, but don't feel like admitting it (I'm guessing they don't really understand computers that well and think they're kind of magical and random, and hope I do too. I do not). I just put a note in their file saying that they have random problems to which they do not like to admit.