Need help setting up Vivotek IP6117 camera

We received a Vivotek IP6117 camera without any documentation or software.  

Not sure of what software to use with this camera, I downloaded the IW2 software and the IW software.  

I changed the IP address of the PC to 192.168.0.100 to do a no DHCP scenario.  I reset the camera according to the instructions  to the default which should be 192.168.0.99.  I can't see the camera with the software- nothing, not even the device by MAC address, nor can I ping it.  

I did Vivotek's network test and that was okay an internal ping but nothing to the camera.  I tried using a cross connect cable directly between the camera and the PC, but got nothing as well.  

I also tried putting it on our live network and added a reservation for the camera based on the MAC address- nothing still appears in the IW software or via ping.  

As for the status lights: If I have it on the live network (DHCP enabled), the status light blinks green after the self test, but I can not see the camera through the software, through IE or by pinging.  If I have it with a cross connect or through a switch not using DHCP, I have no  status light after the self test.

I don't know what else to try.
pegalvanIT ManagerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

pegalvanIT ManagerAuthor Commented:
Unfortunately, I've already gone through that.  It doesn't address cameras not appearing in the installation wizard and therefore everything but the refresh is grayed out.  I've done the reset on the camera and it does turn orange before I remove my paperclip
0
Tiras25Commented:
According to the documentation it should use the Installation Wizard software as you have already tried. It sounds like there might be something wrong with the board in the camera.

I had a PZ6112 that decided to take a dump during a firmware update. Using the reset button didn't help at all. I ended up sending it in and they replaced the board... for a grand total of just over $60.
0
pegalvanIT ManagerAuthor Commented:
Thank you, but it turns out it was simplier than that.  Since it is an older camera, it could not communicate because of the version of IE installed.  I took it back down to IE 7 and it found the camera.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Miscellaneous

From novice to tech pro — start learning today.