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Installation issue Officejet 6500 E709
Installing an HP Officejet 6500 E709 has proved problematic on 2 systems, but has succeeded on 4 others. All systems are running Windows XP Professional SP3. On the systems where the installation has worked, when the CD is inserted, a dialog displays with the options 'install network printer' and 'install USB printer.' I select to install network printer, the printer is detected, installation completes smoothly, and the printer works.
It gets interesting on the 2 that fail. And before anybody asks, yes this is the exact same CD being used. When the CD is inserted on either of these 2, a different interface with different options is displayed (see attached pic). From this interface, I picked 'add a device,' the installation begins, and part way in I am prompted to select network or USB. I select network, but then the PC cannot detect the printer on the network. I have also tried explicitly telling it the printers IP address on the detection, but it still fails.
As regards the two different interfaces, on one of the PCs that succeeds, I looked up the process which is running and tried launching the .exe directly from the CD on one of the failing machines, but I still get the alternative interface.
Additionally in trying to get the printer to detect on the failing PCs, I have done the following:
* Confirmed they can ping the printer.
* Confirmed they can access the management interface of the printer.
* Disabled the Windows Firewall.
* Disabled the AV Firewall.
Installation still reports that it cannot detect the printer on the network.
hp.jpg
It gets interesting on the 2 that fail. And before anybody asks, yes this is the exact same CD being used. When the CD is inserted on either of these 2, a different interface with different options is displayed (see attached pic). From this interface, I picked 'add a device,' the installation begins, and part way in I am prompted to select network or USB. I select network, but then the PC cannot detect the printer on the network. I have also tried explicitly telling it the printers IP address on the detection, but it still fails.
As regards the two different interfaces, on one of the PCs that succeeds, I looked up the process which is running and tried launching the .exe directly from the CD on one of the failing machines, but I still get the alternative interface.
Additionally in trying to get the printer to detect on the failing PCs, I have done the following:
* Confirmed they can ping the printer.
* Confirmed they can access the management interface of the printer.
* Disabled the Windows Firewall.
* Disabled the AV Firewall.
Installation still reports that it cannot detect the printer on the network.
hp.jpg
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