• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1648
  • Last Modified:

Installation issue Officejet 6500 E709

Installing an HP Officejet  6500 E709 has proved problematic on 2 systems, but has succeeded on 4 others.  All systems are running Windows XP Professional SP3.  On the systems where the installation has worked, when the CD is inserted, a dialog displays with the options 'install network printer' and 'install USB printer.'  I select to install network printer, the printer is detected, installation completes smoothly, and the printer works.

It gets interesting on the 2 that fail.  And before anybody asks, yes this is the exact same CD being used.  When the CD is inserted on either of these 2, a different interface with different options is displayed (see attached pic).  From this interface, I picked 'add a device,' the installation begins, and part way in I am prompted to select network or USB.  I select network, but then the PC cannot detect the printer on the network.  I have also tried explicitly telling it the printers IP address on the detection, but it still fails.

As regards the two different interfaces, on one of the PCs that succeeds, I looked up the process which is running and tried launching the .exe directly from the CD on one of the failing machines, but I still get the alternative interface.

Additionally in trying to get the printer to detect on the failing PCs, I have done the following:

* Confirmed they can ping the printer.
* Confirmed they can access the management interface of the printer.
* Disabled the Windows Firewall.
* Disabled the AV Firewall.

Installation still reports that it cannot detect the printer on the network.

1 Solution
greg wardSystems EngineerCommented:
I would guess the software is looking for .net
Which versions do you have install on the working/non working machines.
netstarukltdAuthor Commented:
no comment

Featured Post

The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now