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We have a problem where customers are enquiring for information on our website and a lot of the time, when we send the info it just ends up in spam folders. So I have two questions:<br />
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1/. What methods can we do to ensure that as few emails go to spam folders as possible?<br />
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2/. I have seen a lot of websites put messages up like this: <a href="http://www.michaelassociates.co.uk/sendmail/safe-senders-list.html" rel="ugc">http://www.michaelassociates.co.uk/sendmail/safe-senders-list.html</a>&nbsp;which tells the user how to add an email to a safe sender list. This is very complex for the laymen internet user - Is there anyway to auto generate a link which they could just click which would automatically do the process for them?<br />
<br />
Thanks
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We have a problem where customers are enquiring for information on our website and a lot of the time, when we send the info it just ends up in spam folders. So I have two questions:

1/. What methods can we do to ensure that as few emails go to spam folders as possible?

2/. I have seen a lot of websites put messages up like this: http://www.michaelassociates.co.uk/sendmail/safe-senders-list.html which tells the user how to add an email to a safe sender list. This is very complex for the laymen internet user - Is there anyway to auto generate a link which they could just click which would automatically do the process for them?

Thanks

How to stop emails going into spam folders

An email client, email reader or more formally mail user agent (MUA) is a computer program used to access and manage a user's email. A web application that provides message management, composition, and reception functions is sometimes also considered an email client, but more commonly referred to as webmail.

Internet / Email Software

Email Software

Interactions between email servers and clients are governed by email protocols. The three most common email protocols are POP, IMAP and MAPI. Most email software operates under one of these (and many products support more than one).  The correct protocol must be selected, and correctly configured, if you want your email account to work.