Contacts folder not showing in outlook address book

I have a user with Outlook 2003 that I recently created a new PST file for. The contact folders weren't showing in the address book, so I went to the properties of each and checked 'show in outlook address book'. All contacts folders except the parent folder called Contacts now show in the address book. I have tried creating a new outlook profile, as well as removing the address book and creating a new one and then re-flagging each contact folder to show in the address book. The main Contact folder still won't show its contents in the address book, though they all look fine in the folder view.

As an attempted workaround, I created another subfolder for contact items and moved all the contacts from the parent to the subfolder and flagged it to show in the address book. That also failed. The new child folder also wouldn't show its contents in the address book after that.

Any other procedures I should follow?
jn2112Asked:
Who is Participating?
 
remorinaConnect With a Mentor Commented:
That's really strange!
Have you tried editing one of them by hand, clearing out all fields and then re-entering them and seeing, maybe some field is invalid and causing this ? but then it would be an invalid entry for all of these contacts.

My last option would be exporting these contacts to an external file "Try both pst and csv windows" then deleting the folder from outlook and importing them back and see if this helps in any way.

Best of luck
0
 
remorinaCommented:
Let me understand this correctly.
So if you create a folder under contacts then go to its properties and select "show in outlook address book" it would work and successfully show correctly, but if you copied the contacts from the root contacts folder it would cease to show ?

If this was the case, why don't you create a folder select the and create any contact entry, make sure it's showing in the address book, then try taking couple of contacts only from the root Contacts folder and see if it would still show or not.

Although it doesn't make much sense, but it seems there's something or an invalid record in the contacts folder which is preventing it from showing.
0
 
jn2112Author Commented:
remorina - I did not try making a sub-folder and creating a new contact in there. I just moved all the contact records from the root after making the sub-folder. I'll try it and report the result.
0
Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

 
jn2112Author Commented:
remorina - i performed a test as follows:

Created a test folder under the root Contacts folder and set it to appear in the address book.
Created a contact in it from scratch.  - This one showed in the address book as normal.
Moved a few records from the root folder to the test folder and checked address book one at a time. No contact moved from the root folder to the test folder appeared in the address book. When I checked after each move, the only one appearing was the one I created there from scratch.
   
0
 
remorinaCommented:
It seems that the problem is related to the entries themselves .

A contact will not show in the address book unless it has an email and a valid name
Try the following

  • In contacts folder open the contact, make sure it has an email address
  • click the button on the top left called "Full Name" next to the name of the contact
  • Make sure the contact name is correctly entered i.e. in the First Name/ Last Name fields not in the title
This could happen when synchronizing contacts between mobile devices and outlook, the contact sometimes might add the name under the Title field leaving the other fields blank which would prevent it from showing up in address book
0
 
jn2112Author Commented:
I checked on that, and no joy so far.  I may have to re-create them by hand.
0
 
jn2112Author Commented:
I did try exporting to a pst and reimporting to another folder with the same result. I haven't tried the csv yet. I'll see if I can try it today.
0
 
jn2112Author Commented:
I found the issue. None of these contact records had an actual email address in them. It hadn't occurred to me to check them all. I'm not sure how they were lost or blown out, but that's why they don;t show in the address book. I'm going to award the points to remorina for the help given.  
0
 
jn2112Author Commented:
Sparked the right idea and led to the problem resolution
0
 
remorinaCommented:
Hi Jn2112,
i've mentioned in my second comment that it has to have an email address but seems you didn't notice :)
anyway I'm glad you got it solved
0
All Courses

From novice to tech pro — start learning today.