Using Backup Exec Advanced Open File Option

I am having problems with backing up databases on our network.  They rarely backup and usually return an open file error and are skipped during the backup process.  There is an advanced open file option that can be selected and I want to give this a try.  When I tick "Use Advanced Open File Option" only one option is available, "Microsoft Volume Shadow Copy Service".  The other three options are greyed out.  Does this mean I have not purchased the addon?  Will the advanced open file option work OK using VSS?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

The MS VSS option is the best but will only work with Servers. You only need the others to backup desktops anyway.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.