RDP won't work - just hangs (Windows XP and SP3 installed)

I am banging my head against the wall here.  I feel like I've tried everything!  I have 2 Dell dual monitors (model e248wfp) and an ATI Radeon HD 4350 video card.

I previously remoted into my computer all of the time and now when I try, it just hangs at the login screen.  My computer got a virus and I had to re-image.  After the re-imaging, everything is great but RDP won't work.

A week ago, when I attempted to fix this issue, I downloaded the newest video card drivers and logged in and it totally worked.  Since then I have tried a million other times and it never works.

I am in desperate need of this for my job as I have to remote in a lot.

Any help is greatly appreciated.  I wish I could offer 10,000 points as this is what a resolution is worth to me!!!!  Plus, I've spent probably 10 hours on this issue, so if anyone can figure it out, I will consider you a genius.

Kelly
kellysteevensAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

dmwynneCommented:
What actually happens?  Do you get a login prompt at all?

0
supportsCommented:
have u tried doing rdp using single monitor
disable 2nd monitor and try rdp
0
B HCommented:
depending on what actually happens, you might be interested in some command-line switches
(these can be put into start > run)


0
10 Tips to Protect Your Business from Ransomware

Did you know that ransomware is the most widespread, destructive malware in the world today? It accounts for 39% of all security breaches, with ransomware gangsters projected to make $11.5B in profits from online extortion by 2019.

B HCommented:
sorry, the attach didnt actually attach:

http://img141.imageshack.us/img141/3675/mstsc.png

mstsc.png
0
johnb6767Commented:
Nvidia Video Card on teh remote PC?

Whats in the Event Logs, under the source Terminal Services?
0
Encrypted1024Commented:
You could try disbling all of the mapped devices in RDP like printers, drives, and ports. It could be hanging trying to install a printer driver or something that doesn't exist on the remote machine.
0
kellysteevensAuthor Commented:
Thank you for the posts.  It isn't an Nvidia card.  It's an ATI card.  I have tried disabling all of the devices.  No luck.  I have tried only a single monitor.  No luck.  What happens is that the login box pops up, I login and click "Ok" and the login screen just sits there (freezes).

I did have a minor breakthrough this morning.  I tried logging in as another user on my machine and I can totally get in!!  Also, I had a ghost backup of my machine that was pretty bare bones and I rolled back to that.  No luck though.

My theory is that there is some application installed only for my user that is keeping me from remoting in??  We have SBS 2003 and husband deleted my user from server and re-added it, but same problem.

Any ideas?
0
kellysteevensAuthor Commented:
I will try the command line switches a little later.  I have to remind myself how to do all of that.  :o)
0
Encrypted1024Commented:
It could be a group policy or login script attached to your user account causing issues. You could move your user account into the default user container, do a gpupdate and then try again.
0
kellysteevensAuthor Commented:
Update:  I've found that I'm able to log in via RDP when using a different user account(s), just not my own. If connected via RDP with another account I can disconnect and RDP in using my account successfully (kicking off the other account).   If I'm logged off locally I'm able to RDP using my account.  The only time I'm unable to RDP in is when my account is already logged in.

Ideas?
0
kellysteevensAuthor Commented:
I just found that if logged in via RDP with my account, I'm unable to log in locally with my account until I either log off via RDP or log in locally with another account (then log off and log in with my account).  In essence the exact opposite of what I described above.  In short, my account in unable to kick itself off.
0
johnb6767Commented:
You should see some Userenv/User32 errors in the Event Logs.....
0
Encrypted1024Commented:
Do you have this same issue on other PC's?
0
kellysteevensAuthor Commented:
No, we've never had this issue before and I use RDP every single day.
0
Encrypted1024Commented:
Rebuilding your user profile on that machine may be the quickest fix.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
MaestroOO7Systems AdministratorCommented:
Create an other user for you self, and delete the old one. Maybe your local profile is corrupted. Maybe your local and on the server. Try to create anonther user .
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
System Utilities

From novice to tech pro — start learning today.