[SRP] Dispatcher\SRP Connection dropped, Error=0

We are running Blackberry Professional Software for Microsoft Exchange (Version 4.1.4 bundle 183) on SBS 2003 server. Everything is working fine. Blackberry devices are getting messages.

However, We see multiple events in the eventview, they are as follows:
Event Type:      Information
Event Source:      BlackBerry Dispatcher MYSERVER-SRV-01
Event Category:      None
Event ID:      50097
Date:            24/03/2010
Time:            12:35:18 PM
User:            N/A
Computer:      MYSERVER-SRV-01
Description:
[SRP] Dispatcher\SRP Connection dropped, Error=0

-------------------------
Event Type:      Information
Event Source:      BlackBerry Dispatcher MYSERVER-SRV-01
Event Category:      None
Event ID:      50096
Date:            24/03/2010
Time:            12:34:55 PM
User:            N/A
Computer:      MYSERVER-SRV-01
Description:
[SRP] Dispatcher\SRP Connection established

-------------------------
there are 4 events in every minute. 2 for connection established and 2 for connection drop.

basically I found that SRP connection is keep dropping and connecting back. If I logged on to Blackberry manager and keep pressing refresh button, I can see that SRP Connection keep changing from Disconnected to Connected and visa versa.

I checked Blackberry Server Configuration Panel. SRP Key and ID are valid.
Network connection test to SRP address is successful as well. It’s using port 3101. I am not sure if this is common issue and I can just ignore this?

bpjenningsAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

randdv8Commented:
Did you setup a test BES with the same SRP?  Is it possible there's another bes running elsewhere with the same SRP?
0
bpjenningsAuthor Commented:
Yes that’s correct. I use same SRP on test server by mistake. This was about 3 months ago. SRP was locked at that time. Blackberry support unlocked it and I removed SRP from test server. As I said that this was about 3 months ago….
0
-jonny-Commented:
According the microsoft (http://technet.microsoft.com/en-gb/library/cc512655.aspx) the standard TCP timeout for ISA is 2 mins before it tears down the TCP session. Do you know if yours is still at default?

Take a look at these links:
http://forums.isaserver.org/ISA_2004_TCP_&_UDP_Timeout_Configuration/m_2002049157/tm.htm
http://support.microsoft.com/kb/191143
0
The Ultimate Tool Kit for Technolgy Solution Provi

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy for valuable how-to assets including sample agreements, checklists, flowcharts, and more!

bpjenningsAuthor Commented:
Hello Jonny,
we are not running ISA on that server.
0
randdv8Commented:
I would call RIM and check the SRP status.  We've seen this issue before with two servers accidentally using the same SRP.
0
-jonny-Commented:
Do you have a border firewall elsewhere that is between the BES and the Internet?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
bpjenningsAuthor Commented:
Found that same SRP was used on a different seerver (test), once I remore that...no errors in eventviewer
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
BlackBerry Programming

From novice to tech pro — start learning today.