We have an Avaya IP Office 406 with a BRI card with * 3 ISDNS lines attached.
We have a situation where we want to present the code *21*N# (or *64*N#) to an outside line. However the Avaya system is picking this up as a shortcode and the code never gets sent to an outside line (and so preventing the exchange level divert we intend to setup for the weekend).
The code *21*N# - when passed to an outside line - should have the effect of diverting all our calls at exchange level to the number (N) we provide. We are doing this as we need to completly bypass our Avaya system over a weekend due to a power outage. (This is what are line provider has said).
Is there any way of "escaping" the shortcode syntax to trick the avaya into sending the digits to an outside line as if it was a normal (non-shortcode) set of digits ?
Any help much appreciated.