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Siebel CRM keep crashing IE7

Posted on 2010-03-24
Medium Priority
Last Modified: 2013-12-08
I am trying to run Siebel CRM (Ver 7.8) on a XP SP3 PC that is running IE7.
IE7 tries to open Seibel and crashing after few second. I am get following error in eventvwr:

Event Type:      Error
Event Source:      Application Error
Event Category:      None
Event ID:      1000
Date:            22/03/2010
Time:            2:12:08 PM
User:            N/A
Computer:      MYPC
Faulting application iexplore.exe, version 7.0.6000.16981, faulting module siebelax_hi_client_19241.dll, version, fault address 0x000a2ed8.

I can see Siebel high interactivity framework component in c:\windows\download programs folder. I tried to delete that but it's still there. My user account has admin access to this PC.

Can I run Siebel 7 on IE7? How can I fix this error?
Question by:bpjennings
  • 2
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LVL 18

Expert Comment

ID: 28486230
siebelax_hi_client_19241.dll is the SIEBEL "High interactivity" ActiveX for your SIEBEL instance

You may try to delete it...only to allow a new installation at next LOGIN time
-Look at IE / Tools / Internet options / Tab General
-Button "Parameters"
-Button "Display objects" ==> Show the C:\WINDOWS\Downloaded Program Files
-Suppress all SIEBEL related ActiveX
-Close all your opened IE
-Re-open the SIEBEL URL and Login should re-load the SIEBEL ActiveX properly
-Confirm that no more "Damaged" ActiveX are in the C:\WINDOWS\Downloaded Program Files

Now, you may although have a crash due to :
-a customized "Siebel Repository" with custom labels including rare characters set or a custom script that renders as a fault in IE
-not having followed the specific "Siebel Repository" changes shown in your release notes to allow running clients on IE7
==> Last...you can open a ServiceRequest using your Metalink Oracle account

Author Comment

ID: 28492435
thank you for these information.....
I have tried to delete High interactivity" ActiveX  instance from C:\WINDOWS\Downloaded Program Files, but looks like it's not deleting, because if I refresh view I can see High interactivity" ActiveX  instance back in the C:\WINDOWS\Downloaded Program Files folder.
I am using account with admin access....

Is there any way to confirm that SIEBEL is compatible with IE7?
LVL 18

Accepted Solution

BigSchmuh earned 1000 total points
ID: 28551673
To delete a damaged ActiveX, you just follow the small steps in my previous post FROM a blank IE (I mean : close all IE sessions, open a new one WITHOUT logging in SIEBEL, then follow the above steps...to allow for a RE-installation of this ActiveX at next SIEBEL login)

Author Closing Comment

ID: 31706472
Manage to get Siebel 7 works with IE7 and  IE8. This is what I have done,
1.      On IE7, internet option > advanced, reset settings to default.
2.      Add  Siebel url to trusted site
3.      Load site in IE7 and works fine.

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